Sky Service Distribution - RM-Sky Channel-Contact… at Kotak… · Thane

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Responsibilities

Educational Qualification: Graduate

Experience: Preferably 1–2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage

Skills & Attributes:

Excellent verbal and written communication skills

Good listening skills and strong interpersonal abilities

Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays

Willing to work scattered 8 week-offs per month with 9-hour shifts

Confident, eager to learn, and possess a positive, can-do attitude

Team player with a collaborative mindset and self-motivation

Ability to quickly establish rapport with peers, managers, and customers

Uphold integrity and act as a role model within the organization