Position Summary:

The HCIT Applications Specialist supports implementation and adoption of Konica Minolta Healthcare IT solutions, including the Exa platform. This role delivers onsite and remote application training, evaluates customer workflows, validates readiness for training and go-live, assists with application configuration, troubleshoots and documents software issues, and supports sales demonstrations. The specialist is expected to develop the knowledge and confidence to independently lead assigned customer-facing activities after appropriate onboarding, while coordinating with internal teams and escalating when necessary.

Essential Functions/Responsibilities:

• Deliver clear, effective onsite and virtual application training to radiologists, technologists, PACS administrators, physicians, clinical staff, and other end users; adapt instruction to audience and workflow.
• Prepare for and independently conduct assigned training sessions after appropriate onboarding, including agenda, system review, materials, customer questions, and follow-up.
• Analyze current imaging and clinical workflows; work with customers and internal teams to configure, validate, and improve supported workflows within product capabilities.
• Support PACS/RIS implementations and go-live activities; complete assigned pre-implementation tasks, verify application readiness, and communicate risks or outstanding items.
• Investigate, reproduce, document, and troubleshoot application issues; distinguish training or configuration needs from suspected defects and escalate with actionable detail.
• Prepare for and support sales demonstrations; explain product functionality and relevant workflow benefits accurately and professionally.
• Maintain accurate and timely project documentation, training reports, activity tracking, issue trackers, configuration/workflow documentation, and travel/expense reporting.
• Manage assigned tasks, schedules, travel, customer commitments, and deadlines with proactive communication and consistent follow-through.
• Work collaboratively with Sales, Implementation, Support, Product, Engineering, and other teams to resolve customer needs and support successful project outcomes.
• Communicate customer expectations, project status, risks, limitations, and next steps professionally; seek assistance when appropriate and avoid unsupported commitments.
• Continuously build product and industry knowledge, incorporate feedback, assist with internal materials/process improvements, and attend required training or industry events.

Requirements/Qualifications

• College degree and/or five years of relevant professional experience. Relevant medical imaging, radiology, clinical applications, healthcare IT, or customer-facing software implementation experience is strongly valued.
• Strong verbal and written communication, presentation, and customer training abilities.
• Ability to understand and explain complex software workflows to audiences with different technical backgrounds.
• Sound judgment, analytical thinking, problem-solving ability, and willingness to investigate issues before escalating.
• Organization, attention to detail, reliable documentation, time management, accountability, and ability to work independently after training.
• Comfort with travel, customer-facing work, changing schedules, and collaborative cross-functional work.
• Valid driver’s license and reliable transportation where required for assigned travel.

PREFERRED QUALIFICATIONS

• PACS and/or RIS application experience; radiologic technologist or medical imaging background.
• Experience with customer training, application implementations, go-lives, demonstrations, or workflow optimization.
• Familiarity with imaging workflow from order/scheduling through acquisition, interpretation, reporting, and result distribution.
• Familiarity with DICOM, HL7, voice recognition, clinical interfaces, post-processing tools, or healthcare IT networking concepts.

Travel Requirements: Ability to travel up to 75%. Proximity to a major airport is strongly preferred.

This position requires travel to customer locations, up to a maximum of 75%.

Typical travel assignments involve departing Monday morning and returning Friday afternoon. Travel schedules may vary based on customer needs, implementation timelines, and training requirements.