Remote Technology Support Specialist at Konica… · Macquarie…

About Us

Join a business that’s growing, innovating, and shaping the future of print technology.

At Konica Minolta, we’re not just keeping pace with change; we’re driving it. From advanced printing and scanning to cloud solutions and robotics, our award-winning technologies empower businesses to move information faster and smarter. As we continue to expand and evolve, we’re looking for passionate people to join us on this journey. We’re proud to offer workplace flexibility, champion diversity, and create an environment where wellbeing and inclusion are at the heart of everything we do. If you’re ready to be part of a team that values ideas, collaboration, and growth, this is your opportunity.

About the Role

The Remote Technology Support Specialist is responsible for supporting Konica Minolta's device monitoring and fleet management solutions. This includes working directly with customers to deploy and configure monitoring agents within customer server environments, ensuring reliable delivery of meter reads, automated consumables ordering, and device diagnostics.

The role provides technical support, troubleshooting, monitoring, and customer guidance to maintain system performance and maximise service efficiency. The Remote Technology Support Specialist collaborates with customers, service teams, and internal stakeholders to resolve issues, improve connectivity, and ensure monitoring solutions operate effectively.

This role is primarily office-based to enable strong collaboration, team connectivity and hands-on engagement with our broader Solution and Service teams. In line with Konica Minolta's Flexible Work Arrangement Hybrid Policy, the successful candidate may also be eligible for hybrid working arrangements.

Duties & Responsibilities

• Configure, maintain and troubleshoot remote device monitoring solutions and supporting applications.
• Assist customers with the deployment and configuration of Data Collection Agents within customer server and network environments.
• Monitor system health, connectivity, meter collection, automated consumables ordering and device diagnostic data.
• Investigate and resolve monitoring, communication, and data collection issues using remote support tools.
• Work with customers, IT administrators, and internal stakeholders to diagnose and resolve technical issues.
• Escalate complex issues to internal technical teams when required.
• Maintain accurate records of troubleshooting activities, customer interactions and resolutions.
• Contribute to knowledge articles, support documentation and process improvements.
• Support onboarding of new customers and implementation of monitoring solutions.
• Identify recurring issues and recommend improvements to increase system reliability and customer satisfaction.

Qualifications & Experience

• Strong customer service focus with good communication, organisational and time management skills.
• Basic troubleshooting and problem-solving skills, with a willingness to learn new technologies and systems.
• Experience using Microsoft Office applications, including Outlook, Word and Excel.
• Experience using SAP CRM, ServiceNow, or other customer service and ticket management systems is highly desirable.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Strong attention to detail and ability to manage multiple tasks and priorities.
• Previous experience in a customer service, administration, IT support, helpdesk or technical support environment is desirable.
• Relevant IT qualifications or industry experience are advantageous but not essential.
• Ability to work collaboratively with customers, internal teams and external stakeholders.

Essential Requirements

Ability to adhere to all Konica Minolta Compliance requirements and responsibilities by agreeing to:   

• Identify and assess potential hazards and work through the hierarchy of control
• Complete any compliance training requirements which are assigned to you
• Understand H&S documents, processes, and procedures

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?

At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.