Aftermarket Sales Specialist II at Komline in Location not listed

As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.

Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation.

The Aftermarket Sales Engineer II will manage routine aftermarket parts and service inquiries across specialized product lines which include Pumps, Gravity Belt Thickeners, Belt Filter Presses, Paddle Dryers, Turbo Dryers, and Rotary Atomizers. While interfacing with customers, the Aftermarket Sales Engineer II will balance inbound support with strategic outbound activities to grow the Aftermarket Parts and Service business, fostering high customer loyalty and repeat business. Building relationships with customers and third-party manufacturer representatives, the Aftermarket Sales Engineer II will diagnose equipment issues, identify replacement parts, and provide technical guidance. Collaborating closely with Field Sales, Process Engineering, Operations, Purchasing, and Finance teams, the Aftermarket Sales Specialist II will also participate in targeted outbound campaigns to deliver customer solutions

Duties and Responsibilities

• Diagnose equipment issues and recommend appropriate replacement parts through various communication channels
• Interpret mechanical drawings to accurately identify correct replacement part numbers
• Communicate effectively about product features and applications based on comprehensive equipment knowledge
• Recommend suitable substitutions or modifications when identical replacements aren't available
• Prepare detailed quotations with accurate pricing and delivery timelines
• Maintain professional written correspondence with customers and coordinate special requests with internal teams
• Drive aftermarket sales growth through targeted outbound campaigns
• Expedite customer orders to ensure timely delivery
• Maintain accurate customer and asset data in our Customer Relationship Management (CRM) system
• Source non-stock replacement parts through our procurement channels
• Process orders and perform related administrative functions

Qualifications

• 2+ years of experience in a technical inside sales environment
• Strong ability to explain technical concepts clearly in both written and verbal communications
• Proficiency in reading and interpreting mechanical drawings
• Experience with manufacturing processes and factory environments
• Familiarity with industrial equipment, pumps, motors, transmission components, and gear reducers
• Experience with CRM and ERP systems
• Proficient with Microsoft Office and related productivity applications

Nice To Have

• Microsoft Dynamics 365 experience (D365)
• Salesforce experience

Equal Opportunity Statement: Komline is an EEO Employer- M/F/Vets/Disabled