Operations Manager at Knowledge… · Location…

Operations Manager Overview

11-1021.00 - General and Operations Managers

Are you ready for a fulfilling career with a premier telecommunications educator? Are you interested in upward mobility in a growing industry? Are you ready to take that next step to change your life? The nation is transitioning from 4G to 5G nationwide and 20,000 Tower Technicians are needed to install, repair, and replace antennas at small cell sites. The telecommunications industry is booming and adapting to meet the demand of the nation. Our school is a central hub of growth and career training for thousands of dedicated individuals. We are shaping the future, together.

Listed below are a few of the benefits:

• Fast growth - progress faster as you learn on-the-job.
• Collaborate- you will work in a supportive, team-driven workplace.
• Competitive salary and benefits
• PTO and major holidays off.
• Performance-based pay increases.
• A positive work environment.
• A career with an established company.

Job Summary- The Operations Manager is responsible for planning, directing, and coordination the operations of the organization. They will collaborate with Operational Leadership on strategies for success and oversee policies and procedures to maximize efficiency across departments. The Operations Manager will ensure facilities and company personnel maintain adherence to state and agency standards while meeting performance and quality metrics. The Operations Manager will supervise and report on daily operations including but not limited to financial, personnel, purchasing and administration. You will be responsible for confidential and sensitive material and must be able to familiarize yourself with the industry's practices, concepts, and procedures.

Benefits of an Operations Manager

• Pay range from $ ________________ annually.
• Long-term career with upward mobility.
• Paid Time Off and Holiday pay.
• Health, Dental, and Vision Insurance
• 401K
• Veteran-friendly employer.

Responsibilities an Operations Manager

• Formulate strategic plans for the institution.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Supervise maintenance of accurate and complete student and facility records as required by laws, district policies, and administrative regulations.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Consult with government regulatory and licensing agencies to ensure the institution's conformance with applicable standards.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
• Direct non-merchandising departments of businesses, such as purchasing.

Requirements of an Operations Manager

Education:

• Bachelor’s degree; Ideal, Masters- Business or Finance related specialty
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Physical Requirements:

• Position requires working indoors and sitting for long periods.
• On-site surveys may be required.
• Must be able to interface with a computer for several hours daily.

Soft Skills:

• Strong organizational, administrative, interpersonal, verbal, and written communication skills.
• Ability to read, comprehend and carry out instructions.
• Ability to work in a team environment as well as independently when required.
• Strong critical thinking and complex problem solving required.

Technical Skills:

• Familiarity with Office Suite Software; Word, Excel, Outlook
• Willing to learn or already certified with the VA as a School Certifying Official
• Preferred- Familiarity with organizational platforms including Microsoft Teams, HubSpot, Monday.com