Customer Service Support Intern (Temporary Student Intern)

Summary: King County Housing Authority is a recognized leader in affordable housing, seeking a Customer Service Support Intern to provide office and clerical support at their Ballinger Homes portfolio in Shoreline. This internship offers hands-on experience in customer service and administrative support, aimed at assisting diverse populations in the public sector. Responsibilities: - Provide polite customer service to residents, staff and the community - Answer phones and respond to basic questions or direct callers to appropriate staff or department - Perform routine filing, scanning and proofreading documents - Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases - Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc - Other duties as assigned Required Qualifications: - Recent High School graduate OR Current student or recent graduate from a college/university program in Business, Social Work, or related field - Clerical and/or customer service experience - Basic experience with word processing and spreadsheet software - Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups - Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately - Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately - Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work - Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect - Consent to and pass required assessments - Consent to and pass criminal records background check Required Skills: Word Processing, Spreadsheet Software, Data Entry, Filing, Proofreading, Operating Office Equipment, Customer Service, Stress Management, Cultural Competency