Virtual Travel Assistance Agent at Kim Luxe Travel in Australia

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms

• Assist with reviewing travel plans and helping confirm important trip details

• Provide helpful information regarding destinations, travel guidelines, and company procedures

• Check in with clients prior to departure to ensure they have everything needed for their trip

• Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

• Friendly and professional communication style

• Customer service experience is helpful but not required

• Organized with strong attention to detail

• Comfortable working with digital tools and online platforms

• Interest in travel and assisting others with their plans

Perks

• Remote work environment with flexible scheduling

• Training and resources to support success in the role

• Opportunities to grow within the travel industry

• Access to travel-related benefits and industry discounts

• Positive and collaborative team culture