Travel Customer Service at Kim Luxe Travel in Guatemala

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

• Manage booking updates, itinerary changes, cancellations, and special travel needs

• Share clear and accurate information regarding destinations, travel requirements, and agency procedures

• Proactively check in with clients to confirm details and address any concerns

• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset

• Experienced in customer service (travel, tourism, or hospitality experience is a plus)

• Well-organized, reliable, and comfortable handling multiple requests at once

• Tech-savvy and able to adapt quickly to new systems and tools

• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support to help you succeed

• Career growth opportunities within a growing travel agency

• Access to travel benefits and exclusive industry discounts

• A collaborative and supportive team culture