Beverage Supervisor I at Kewadin Casinos in Sault Ste. Marie, MI

The Beverage Supervisor I, under the direction of the Beverage Supervisor II or Beverage Manager, is responsible for supervising day to day activities in the Bar and Beverage Department. The position is responsible for guest relations, inventory maintenance and records, supervision of team members and monitoring of department costs. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving always to exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Work directly with staff to maintain a high level of customer service.
• Schedule staff, assigns duties, and assign rotations.
• Stock, rotate, and order inventory.
• Supervise staff and assists with administering disciplinary action under the direction of the Beverage Manager and resolves team member issues.
• Investigate and resolve customer complaints.
• Assists in evaluating operational procedures, recommends changes, and implements approved changes when necessary.
• Assist in the creation and promotion of new bar specials.
• Train new staff.
• Assist Beverage Manager with timekeeping, leave approvals, and payroll functions.
• Balance shift paperwork.
• Utilize reports in order to control labor.
• Document inventory, transfer, and waste product.
  
  

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Comply with Company and departmental policies and procedures.
• Act as a fill-in for subordinates as needed.
• Attend meetings as needed.
• All other job-related duties as assigned.
  
  

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, customers and outside vendors/service providers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision; frequent carrying, stooping, reaching, typing, bending; occasional sitting, lifting/pushing/pulling, climbing, kneeling and crawling. Working conditions include constant exposure to noise, vibration, air quality and occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include constant client contact, frequent computer and equipment use, and occasional exposure to moving mechanical parts, electric shock, high exposed places, chemicals, insecticides and infectious exposure.

REQUIREMENTS:

Education: High School diploma or equivalent required. Associate Degree in Food Services or Hospitality related field preferred.

Experience: Three years of experience in a restaurant or bar service industry required.

Certification/License: Will be required to have/complete TIPS training upon hire. Must undergo a Criminal investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills, and Abilities: Must have knowledge of and be able to operate or learn to operate a point-of-sale (POS) system. Knowledge and ability to use word processing, spreadsheet or data base software preferred. Basic math skills required. Must be able to establish and maintain an effective working relationship with supervisory personnel, subordinates, coworkers and the general public. Must have excellent communication skills and be able to communicate clearly in person and in writing. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred.