Front Office Agent (Paros, Greece) at Kensho… · Thessalon…

Who we are

Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece’s most authentic and beautiful islands.

We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.

If you’re ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.

About the Role

As a Front Office Agent in a luxury 5-star environment, you will be the first and last impression for our guests, ensuring every interaction reflects the standard of world-class hospitality. You will deliver a highly personalized welcome experience, manage check-in/check-out processes with precision, and serve as an information hub for all guest needs.

You are expected to maintain deep knowledge of the resort, recognize repeat guests by name, handle high guest volume gracefully, and ensure all service expectations match the standards. With a proactive service mindset, you will anticipate needs, resolve issues politely, and contribute significantly to guests feeling valued, understood, and cared for.

Note: This role is based in Paros Greece

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring seamless and memorable arrivals and departures.

• Manage check-in and check-out processes following luxury service protocols.

• Maintain accurate records, payments, and guest preferences in the PMS.

• Address guest questions, requests, and concerns with efficiency and empathy.

• Coordinate with internal departments to ensure readiness and personalized experiences.

• Recognize returning guests and tailor interactions accordingly.

• Support service recovery efforts and follow up on guest feedback.

• Uphold grooming standards and a polished, luxury-driven presentation.

• Manage last-minute room reservation requests in coordination with the Reservations Department and Front Office Management, ensuring accurate availability updates, efficient room allocation, and a seamless guest experience.

• Ensure accurate cash handling and proper cash drawer management, including payment processing, cash reconciliation, and compliance with the hotel’s financial procedures.

• Maintain detailed guest profiles and preferences in CRM systems.

• Previous experience in a luxury hotel Front Office environment preferred.

• Strong communication skills and guest-centric mindset.

• Familiarity with MS Office and PMS systems. Knowledge of OPERA PMS (desirable)

• Ability to multitask and stay composed under pressure.

• Fluent in English; additional languages are a strong asset.

• Professional appearance and impeccable conduct.

• Competitive salary in line with market standards and professional experience

• Company-provided accommodation and daily meals to support employee wellbeing