KBI- Field Service Technician at Ken's Beverage Inc in Hartford, CT

KBI Beverage Services has provided beverage equipment installation, maintenance, and repair services since 1985. Our services help keep beverage equipment operating safely and reliably at restaurants, convenience stores, and other customer locations across the country.

Job Title: Field Service Technician
Location: Connecticut
Employment Type: Full Time
Reports To: Service Manager

Job Summary

KBI supports many recognizable restaurant, retail, and beverage brands, including McDonald’s, Burger King, Chick-fil-A, Subway, Wendy’s, Circle K, 7-Eleven, Speedway, Coca-Cola, Pepsi, and Dr Pepper.

We are seeking a dependable and customer-focused Field Service Technician to join our In team. In this role, you will provide equipment installation, repair, preventive maintenance, and removal services at customer locations.

This is a hands-on opportunity for someone who enjoys troubleshooting, working independently, building customer relationships, and delivering excellent service. Because our customers depend on reliable equipment operation, technicians must be available to work evenings, nights, weekends, and occasional overnight assignments as business needs require.

Key Responsibilities

• Diagnose beverage equipment problems during reactive service calls
• Complete repairs according to work orders and contractual deadlines
• Install and remove beverage equipment at customer locations
• Complete equipment projects and preventive maintenance services
• Respond to service needs during days, evenings, nights, and weekends as scheduled
• Inspect equipment and identify additional service or replacement needs
• Make equipment recommendations to customers when appropriate
• Communicate customer needs and sales opportunities to the Sales Department
• Maintain accurate service records and documentation
• Build strong working relationships with customers
• Represent KBI professionally at customer locations
• Follow company safety procedures and service standards

Required Qualifications

• Valid state-issued driver’s license
• Ability to work independently while traveling between customer locations
• Strong communication and customer-service skills
• Availability to work evenings, nights, weekends, and occasional overnight assignments

Skills & Competencies

• Ability to use basic hand tools
• Familiarity with power tools
• Strong mechanical aptitude and troubleshooting skills

Physical Requirements

• Ability to stand, walk, bend, and twist throughout the workday
• Ability to lift and move up to 50 pounds

Work Schedule

• Mon-Fri and Weekends, based on business needs
• Overtime available

Compensation & Benefits (FULL TIME)

• Salary Range: $21.00-23.00

(Starting pay will be based on experience, skills, and qualifications.)

KBI provides eligible employees with a comprehensive benefits package that includes:

• Health Insurance
• Dental and Vision Insurance
• Life Insurance
• 401(k) with Employer match
• Paid Time Off, Paid Holidays
• Company Vehicle and Phone Provided
• Fuel Card

Equal Opportunity Statement

KBI Commercial Services LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• What is your hourly wage requirement?

Work Location: In person