Fitness Center Manager at KemperSports in Harrison, NY

Fitness Center Manager - Harrison NY Property Description: The new Harrison Recreation & Community Center is a modern, multi-purpose municipal recreation facility designed to serve as a central destination for fitness, athletics, recreation, and community engagement in Harrison, New York. Located in the heart of downtown Harrison, the facility will offer two high-school-sized basketball courts that can be configured into a larger competition and event space with retractable spectator seating, an indoor walking track, a dedicated fitness center, and flexible multi-purpose rooms supporting group exercise, recreational programming, community meetings, and special events. Additional amenities include dedicated youth and teen activity areas, recreational gathering spaces, and administrative offices supporting the Town's recreation programs. Designed to accommodate residents of all ages and abilities, the center will provide opportunities for youth sports leagues, adult recreation, fitness memberships, wellness programming, senior activities, and community events. Position Summary The Fitness Center Manager is responsible for overseeing the daily operations, staff management, member services, and financial performance of the fitness facility. This role ensures the center provides a safe, clean, welcoming, and motivating environment that supports members in achieving their health and wellness goals. Key Responsibilities Operations & Facility Management Oversee day-to-day operations of the fitness center, ensuring a safe, efficient, and member-friendly environment. Monitor equipment functionality, coordinate maintenance and repairs, and ensure cleanliness and compliance with health/safety regulations. Develop and enforce policies and procedures for staff, members, and guests. Staff Leadership & Development Recruit, train, schedule, and supervise fitness staff, including trainers, group exercise instructors, and front desk personnel. Provide leadership, performance evaluations, and ongoing professional development. Foster a positive, team-oriented culture with a focus on customer service and member engagement. Member Services & Engagement Ensure excellent customer service and handle member concerns or complaints promptly. Develop and promote programs, classes, and events to enhance member experience. Implement strategies to retain current members and grow new memberships. Financial & Business Management Manage budgets, track revenues and expenses, and report on financial performance. Oversee membership sales, billing, and point-of-sale transactions. Develop and execute marketing campaigns, community outreach, and partnerships to drive growth. Program Development Plan and schedule group fitness classes, personal training programs, and wellness initiatives. Monitor program success and make adjustments to meet member needs and market trends. Stay current with industry standards, trends, and certifications. Qualifications Bachelor’s degree in Exercise Science, Recreation, Business Administration, or related field (preferred). Minimum 3–5 years of fitness center, recreation, or health club management experience. CPR/AED and First Aid certification required; fitness certifications (ACE, NASM, ACSM, etc.) preferred. Strong leadership, organizational, and communication skills. Ability to manage budgets, analyze data, and achieve business targets. Customer service mindset with conflict resolution and problem-solving skills. Work Environment Full-time position; may include evenings, weekends, and holidays as needed. Fast-paced, customer-facing environment requiring multitasking and staff coordination. Physical ability to demonstrate exercises, assist members, and move equipment when necessary. Supervises: May supervise sports operation and/or direct staff. Classification: Full-Time, Non-Seasonal, Salaried, Exempt KemperSports Management is an Equal Opportunity Employer