Interactive Teller (Full Time) at KEMBA… · Columbus

Summary: KEMBA Financial Credit Union is looking for an Interactive Teller to provide service support to Member transaction needs via multiple channels. The role involves assisting members with various financial transactions and recommending services that fit their financial needs. Responsibilities: - Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments - Account information - Share Drafts - Share Certificates - Money Markets - IRA’s - Share and Lending Rates and Terms - Shared Branching - Monitor transactions to avoid losses to Member and KEMBA from fraud - Identify and recommend new and alternative services to Members that will properly fit their financial needs - Meet or exceed assigned service and productivity goals established for this position - Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures - Provide friendly and member centric service for all requests - Assist other Interactive Tellers with work as needed - Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures - On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs - Must be able to relate to other people beyond giving and receiving instructions: - Can get along with coworkers or peers without exhibiting behavioral extremes - Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others - Respond appropriately to criticism from a supervisor - Performs other duties as required by management Required Qualifications: - High school diploma or equivalent - Prior teller experience or equivalent - Prior experience in a sales/customer service environment - Strong organizational skills and attention to detail - Must value a high degree of accuracy - Professional demeanor and ability to be 'On Stage' for extended periods maintaining a positive attitude - Excellent communication skills with appropriate grammar - Basic PC skills (Windows) - Willing to work a flexible schedule Required Skills: Teller Experience, Sales Experience, Basic PC Skills - Windows