Part Time Telephone Operator at Keck Graduate… · Claremont

ABOUT THE POSITION :

This part time customer-facing position plays an active role in answering the main phone line for The Claremont Colleges.

An ideal candidate demonstrates perseverance, tact and empathy while addressing customer requests. They proactively seek solutions using critical thinking and an analytical approach and can resolve issues with creativity and flexibility. They maintain their composure in unexpected and high-pressure situations with thoughtfulness and patience. They can work autonomously and as a team player.

COMPENSATION

Pay: The pay for this position is $21.50 per hour.

Benefits: This position is eligible for our employment benefits package including:

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure.
• Medical, Dental, Vision

Work Schedule:

This position is eligible for a hybrid work schedule to work partial hours remotely as approved by the supervisor. The regular hours for this part time position are 20 hours per week. Shifts are scheduled within the Switchboard Operating hours of 8:00 a.m. to 8:00 p.m. Monday through Friday, 9:00 a.m. to 4:00 p.m. on Saturday, and 10:0 am to 4:00 p.m. on Sunday. Expected to work holiday, weekend, and/or evening hours in rotation with other staff with appropriate notice. Regular hours may vary due to needs of the organization or business unit.

ESSENTIAL FUNCTIONS

• Answers all incoming calls in a timely manner.
• Assists callers by answering questions and connecting them to relevant resources within the Colleges.
• References in real time a variety of campus resources to assist callers such as, but not limited to, campus websites, maps, directories, or calendars.
• Upon request, maintains a data log of all incoming calls and make appropriate changes in campus directories as necessary.
• Willing to work rotating shifts with appropriate notice, which may include days, nights, weekends, and holidays. Candidates may occasionally be required to cover shifts on short notice in the event of unforeseen circumstances.
• Effectively communicates and collaborates in a high-performance team environment.
• Perform other related duties as assigned.

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent

Experience:

• Experience providing excellent customer service.
• One (1) or more years of experience working in a customer service environment
• Experience answering and redirecting phone calls.

Other:

• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Knowledge, Skills, and Abilities:

• Ability to maintain a high level of professionalism with clients and establish a positive rapport with every caller.
• Knowledge of Microsoft Office Suite (Word, Excel, etc.)
• Ability to use strong analytical and problem-solving skills.
• Ability to organize and prioritize in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills in English.

Preferred Qualifications:

• Proficiency in understanding and speaking Spanish is preferred.

Physical Requirements:

• This position primarily performs work in an office environment and requires the ability to remain in a stationary position for extended periods while working at a computer.
• The role involves frequent use of a computer, keyboard, mouse, and other standard office equipment, as well as repetitive hand and wrist movements.
• The position requires the ability to communicate effectively in person, by telephone, video conference, and electronic communication; read and interpret printed and electronic documents; and exchange accurate information with employees, supervisors, and external partners.
• Occasional standing, walking, bending, reaching, and lifting, carrying, pushing, or pulling materials weighing up to 15 pounds may be required, such as files, office supplies, or computer equipment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

ADA/OSHA:

This job description defines the essential job duties of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. The qualifications stated are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed in this job description.

The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Applicants requiring reasonable accommodation to the application/interview process should reach out to us via email at hr@claremont.edu or via phone at (909) 607- 9603.

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.