Relationship Manager, Diaspora Banking at KCB Group in Kenya

Relationship Manager, Diaspora Banking

Location: Kenya

KEY RESPONSIBILITIES:

• To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
• To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
• Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
• Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
• Analyze market intelligence across competitors, global markets and champion development of innovative products.
• To ensure quality service delivery to Diaspora customers to achieve agreed service levels
• Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
• Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
• Prepare and maintain appropriate management reports
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

Particulars	Detail	Specific Field or Qualification	Need Type[4]
Education	Bachelors Degree	Any field	RQ
Professional Qualifications	ACCA	AA
Masters Degree	International Business	AA

2. Experience

Total Minimum No of Years’ Experience Required

5

Detail	Minimum No of Years	Need Type[5]
Experience Area - Sales	2	ES
Experience Area - Credit	1	ES
Experience Area - Banking Ops	1	ES
Experience Area – Customer Relationship Management	2	ES