Intake Specialist - Lemon Law at Katz Law, APC in Woodland Hills, CA

Lemon Law Intake Specialist – Woodland Hills, CA (In-Office)

About Us

Katz Law dba as Lemon Buddy is a boutique plaintiff-side firm in Woodland Hills that focuses on California lemon law and personal injury. We are not a volume “mill.” We choose our cases carefully, and we work hard for every client we take on. We know our clients by name, and we treat each other and our clients like family.

About the Role

We’re hiring an Intake Specialist to run our lemon law intake. You’ll be the first person a potential client talks-to when they call about a defective vehicle, and you’ll own that process from the first call to the signed retainer.

This is a sales role inside a law firm. We want someone who can listen, earn trust quickly, ask the right questions, and confidently guide a caller toward retaining our firm. We’re looking for someone who closes, and who also cares about getting every caller’s details right, because a good intake is the start of a good case.

What You’ll Do

• Handle incoming calls from people with vehicle problems and conduct full intake interviews
• Collect and check key case information: vehicle details, purchase or lease paperwork, repair history, and warranty status
• Spot strong lemon law cases and flag questions for attorney review
• Explain our services clearly and persuasively, and retain qualified clients over the phone
• Send retainer agreements and follow up until they’re signed
• Follow up with prospective clients who haven’t signed yet
• Gather repair orders and purchase documents from new clients
• Track leads, conversion rates, and intake data in our case management system
• Keep intake running smoothly and improve our scripts, forms, and follow-up process
• Work with attorneys and staff to hand off new cases efficiently
• Help with general legal assistant tasks as needed

What We’re Looking For

• Sales experience is highly preferable. Phone sales, intake, call-center closing, or similar experience
• Law firm intake experience, especially lemon law or personal injury, is required
• Bilingual in Spanish and English is strongly preferred
• Confident, warm, and persuasive on the phone
• Organized and detail-oriented, with the follow-through to keep many leads moving at once
• Comfortable with targets and goals, and motivated by bringing clients through the door
• Skilled with Microsoft Word, Excel, and Adobe, and comfortable on a Mac (we’re a paperless office)
• Interest in building a long-term career in law

If the sales side of this job makes you uncomfortable, please don’t apply. It’s the core of the role.

Compensation & Schedule

• $28–$32 per hour, depending on experience
• Bonus for each signed case.
• Full-time, 40 hours per week, in-office in Woodland Hills

Benefits

• Paid sick and vacation days (after 6 months)
• 401(k)
• Health Insurance

Who Thrives Here

Energetic, driven people who want to grow with us for the long haul. If you’re looking for something short-term or just a line on your résumé, this isn’t the right fit. If you want to build a real career in law while helping people stuck with defective vehicles, we want to hear from you.

This is not a remote position. Only candidates local to Woodland Hills, CA should apply.

Pay: From $28.00 per hour

Application Question(s):

• How many years of sales or intake experience do you have?
• Do you have experience with lemon law or personal injury intake?
• Are you fluent in Spanish?
• Are you within a 30-minute drive of Woodland Hills, CA?

Work Location: In person