Senior Director, Professional Services at Kantata · Professio…

Description

All About Kantata

Kantata provides the Kantata Cloud for Professional Services™, offering businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than ever. We have a clear vision of where we’re going and how to get there, and we're also an awesome place to work! You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture make us an employee-rated Best Place to Work.

About the Opportunity

Kantata is seeking a Senior Director, Professional Services to lead delivery across our North America Enterprise segment. This is a high-visibility role for an experienced services leader who thrives at the intersection of sales, delivery, and customer success — someone who can shape the right solution before the deal closes, then own the outcome all the way through go-live and beyond.

As the North America enterprise segment leader, you will be the delivery voice in the room for every deal in your territory: partnering with sales and presales to validate scope and feasibility, personally serving as delivery director on projects in the segment, and ensuring a seamless handover to Customer Success once value has been realized. You will also manage a team of consultants and provide oversight of delivery partners, ensuring every implementation — whether delivered by Kantata or a partner — meets the same high bar for quality.

You will sit on the Professional Services leadership team, shaping the direction of the broader organization, and you will bring a builder's mindset to how AI can make your team faster, smarter, and more productive.

Primary Responsibilities

Segment Leadership

• Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region.
• Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions.

Pre-Sales & Solutioning

• Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully.

Delivery Ownership

• Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered.
• Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development.

Customer Success Handover

• Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption.

Delivery Partner Enablement

• Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally.

AI-Driven Delivery

• Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

What You Bring to this Role

• 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams.
• A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations.
• Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility.
• Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories.
• Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards.
• AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team.
• Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership.
• Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin.
• Excellent listening, negotiation, and communication skills — verbal and written.

Additional Information

• This role is based in North America; some travel required for customer engagements and team collaboration.
• Reports into Kantata Global Services leadership.

EEOC Statement

Kantata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kantata are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.