JOB DESCRIPTION

The Store Manager is responsible for leading the daily operations of a Jump Start convenience store while creating an exceptional experience for our customers and Team Members. This position provides hands-on leadership to the store team and is accountable for staffing, customer service, sales, profitability, cash management, inventory, store appearance, safety, and compliance.

The Store Manager is expected to lead by example, develop Team Members, maintain company standards, and create a positive and productive work environment. This is a hands-on leadership position that requires active involvement in all areas of store operations.

Leadership & Team Management

• Lead, coach, train, and develop Team Members to achieve operational and customer service expectations.

• Oversee the daily workflow of the store and assign responsibilities to ensure efficient operations.

• Prepare and manage employee schedules based on business and staffing needs.

• Conduct timely and constructive performance evaluations.

• Establish performance expectations, goals, and accountability for Team Members.

• Address employee performance, attendance, and conduct concerns in accordance with company policies and procedures.

• Partner with Human Resources and Operations regarding employee relations, discipline, and termination when appropriate.

• Promote teamwork, professionalism, accountability, and a positive store culture.

Customer Service & Store Performance

• Provide exceptional customer service and ensure Team Members consistently meet Jump Start customer service standards.

• Resolve customer concerns and complaints professionally and promptly.

• Identify opportunities to increase store sales, profitability, and overall performance.

• Monitor store performance and implement improvements when goals or expectations are not being met.

• Collaborate with Operations and corporate departments regarding budgets, sales goals, marketing initiatives, promotions, and store performance.

• Review financial and operational reports and take appropriate action based on results.

Cash Handling & Point-of-Sale Operations

• Accurately operate the Point-of-Sale (POS) system and ensure Team Members follow established cash-handling procedures.

• Process and oversee cash, credit/debit card, and other approved payment transactions.

• Ensure cash drawers are accurately maintained and balanced in accordance with company procedures.

• Safeguard company funds and other assets.

• Manage store deposits and change orders.

• Complete and monitor required lottery audits and controls.

• Investigate and report cash, inventory, or transaction discrepancies according to company procedures.

Store & Inventory Operations

• Maintain a clean, organized, safe, and fully stocked store.

• Stock merchandise and replenish shelves, coolers, food service areas, and other product displays as needed.

• Rotate inventory and monitor product freshness and expiration dates.

• Receive deliveries, check in vendors, and verify invoices and merchandise.

• Maintain appropriate inventory levels and support inventory control and loss-prevention procedures.

• Maintain the cleanliness and appearance of the sales floor, coolers, restrooms, food service areas, employee work areas, and other store facilities.

• Maintain the exterior appearance of the property, including fuel dispensers, parking areas, sidewalks, grass islands, and trash receptacles.

• Identify and promptly report maintenance concerns, equipment problems, hazards, or unsafe conditions.

• Ensure store facilities and equipment are maintained in accordance with company standards.

Safety & Compliance

• Perform all responsibilities in accordance with Jump Start safety policies and procedures.

• Maintain compliance with applicable OSHA requirements and federal, state, and local safety regulations.

• Ensure required personal protective equipment (PPE) is properly used when applicable.

• Follow and enforce procedures related to cleaning chemicals, spills, fuel-related incidents, emergency situations, and other workplace hazards.

• Immediately report workplace injuries, accidents, hazards, and unsafe conditions according to company procedures.

• Maintain compliance with food safety requirements and procedures.

• Ensure compliance with laws and company policies governing alcohol, tobacco, lottery, and other age-restricted sales.

• Maintain required operational, safety, and regulatory documentation.

Faith-Based Mission

Jump Start is a faith-based organization committed to serving our customers, communities, and one another with integrity, respect, excellence, and compassion. Employees are not required to share the Company's religious beliefs; however, all Team Members & Management are expected to conduct themselves professionally and respectfully, support a workplace that reflects the Company's mission and values, and comply with all company policies and standards of conduct.

Work Environment

This position is performed in a convenience store environment and requires regular interaction with customers, Team Members, vendors, and company leadership. The position may involve exposure to varying indoor and outdoor temperatures, cleaning chemicals, food preparation equipment, fuel areas, moving merchandise, and changing weather conditions.

The Store Manager is expected to actively participate in store operations and perform other duties as assigned to support the needs of the store and organization.

Qualifications

JOB QUALIFICATIONS

Required Skills & Abilities

• Exceptional leadership, managerial, and customer service skills.

• Excellent verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to lead, coach, train, develop, and hold Team Members accountable.

• Ability to prioritize multiple responsibilities and delegate tasks appropriately.

• Ability to make sound decisions and respond effectively to customer, employee, safety, and operational situations.

• Ability to understand and manage store budgets, sales goals, labor, inventory, and other operational metrics.

• Ability to review financial and operational information and identify opportunities for improvement.

• Ability to accurately handle cash and other forms of payment.

• Ability to operate Point-of-Sale (POS) systems and other technology required for store operations.

• Ability to work independently while effectively partnering with Operations, Human Resources, and other corporate departments.

• Ability to maintain confidential company and employee information.

• Ability to consistently enforce company policies, procedures, and operational standards.

Education & Experience

• High school diploma or equivalent required.

• Minimum of two years of retail management or supervisory experience required.

• Convenience store, fuel, food service, or similar retail management experience preferred.

• Demonstrated experience with increasing levels of responsibility preferred.

• Previous experience supervising employees, scheduling, cash handling, inventory management, customer service, and store operations preferred.

Physical Requirements

• Ability to stand and walk for prolonged periods throughout the store and surrounding property.

• Ability to lift and carry up to 50 pounds at times.

• Ability to push and pull merchandise, equipment, and supplies as required.

• Ability to frequently bend, kneel, stoop, twist, squat, and reach above the head and below the knees.

• Ability to safely climb and use a ladder or step stool.

• Ability to perform repetitive movements associated with stocking merchandise, operating a POS system, cleaning, and other store responsibilities.

• Ability to work both indoors and outdoors in varying temperatures and weather conditions.

• Ability to safely perform the essential functions of the position, with or without reasonable accommodation.

Equal Employment Opportunity

Jump Start Stores, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

All employees in this position are required to perform the essential functions of the Store Manager position and meet established performance, safety, attendance, and operational standards. Reasonable accommodations will be considered for qualified individuals with disabilities as required by applicable law. An accommodation is not required when it would eliminate an essential function of the position or otherwise is not required under applicable law.

Must be able to pass a pre-employment background check along & drug screen.