JPMorgan Chase→
Senior Cloud Application Support Engineer… at JPMorgan Chase · Metro…
Job Description
Senior Cloud Application Support Engineer (AWS/Kubernetes)
Location: Metro Manila, National Capital Region, Philippines
Keep essential services running when it matters most. In this role, you will help ensure production application flows remain stable, available, and performant for internal users and external clients. You will work hands-on with real-time issues, partner with engineers and infrastructure teams, and drive continuous improvements. You will contribute to a culture of operational excellence through proactive monitoring and thoughtful automation. If you enjoy troubleshooting, collaboration, and reliability-focused work, this role offers meaningful impact.
Job summary
As an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.
Job responsibilities
- Provide end-to-end production support and maintenance across supported platforms, ensuring service stability, availability, performance, and capacity.
- Monitor service health using alerts, SLIs (Service Level Indicator), and SLOs (Service Level Objective); identify risks and trends, reduce alert noise, and address issues proactively.
- Lead incident response from triage and escalation through resolution, including incident bridges, root cause analysis, postmortems, and follow-up actions.
- Drive service reliability and operational improvements, including SRE practices, automation, and tooling enhancements, to reduce toil, improve MTTR (Mean time to resolve), and increase availability.
- Collaborate with engineering teams to design and implement automated deployment approaches.
- Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
- Create and maintain runbooks, operational procedures, and knowledge-base documentation.
Required qualifications, capabilities and skills
- Bachelor’s degree in Computer Science or equivalent experience, with at least five years of experience supporting, troubleshooting, and maintaining production IT services.
- Strong written and verbal communication skills, including the ability to work effectively with stakeholders across teams and organizational levels.
- Proficiency in scripting languages such as Bash/KornShell, PowerShell, or Python to automate operational tasks and improve runbooks.
- Experience troubleshooting application issues involving databases such as Oracle or SQL Server, with an understanding of database concepts and SQL scripting.
- Experience supporting applications or infrastructure in large-scale technology environments across on-premises and public cloud platforms.
- Understanding of ITIL-aligned IT service management practices, incident, change, problem, and release management processes within regulated enterprise environments, ticketing, and escalation workflows.
- Hands-on experience supporting AWS Cloud, Kubernetes and containerized environments, including Docker, pod troubleshooting, namespace-level support, HPA/VPA tuning, OOM investigations, and resource optimization.
- Strong experience with observability, monitoring, and alerting for proactive service-health management, including Grafana, Prometheus, Splunk, Datadog/Cloudwatch, Dynatrace or AppDynamics, and Elasticsearch/Kibana.
- Experience with chaos engineering and resiliency operations.
Preferred qualifications, capabilities and skills
- Experience supporting technology platforms within a financial services environment.
- Relevant industry certifications (for example, ITIL, AWS, or equivalent technology support credentials).
- EKS preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.