Strategy and Operations Associate at JoyRide Superapp in Antipolo

About the Role

JoyRide is looking for a resourceful Strategy and Operations Associate to analyze business and operational challenges and help implement practical solutions across our services.

You will support launches and driver and customer programs, including acquisition, activation, and retention. You will analyze data, research opportunities, recommend improvements, and coordinate with relevant departments to put plans into action and evaluate results.

This is a hands-on generalist role that combines analysis and implementation. You will help develop program mechanics, set up workflows, draft communications, coordinate materials and team requirements, and resolve issues during execution.

The Strategy and Operations Manager will set overall priorities and provide direction, while you take ownership of assigned work. Assignments may shift across services, regions, and projects as business needs evolve.

Main Tasks and Responsibilities

Analysis and Recommendations

• Analyze driver, customer, and operational data to identify trends, understand problems, and recommend improvements.
• Evaluate onboarding conversion, activation, retention, churn, program participation, and other relevant performance metrics.
• Assess the feasibility, costs, and potential impact of proposed programs, promotions, incentives, and process changes.
• Conduct market and competitor research to inform recommendations and business cases.
• Engage directly with drivers, customers, and frontline teams to validate findings and understand issues firsthand.
• Present clear findings, recommendations, and proposed next steps to the Manager and relevant stakeholders.

Program Implementation and Launches

• Help develop and implement driver and customer programs covering onboarding, acquisition, activation, engagement, retention, and reactivation.
• Translate agreed plans into clear program mechanics, workflows, responsibilities, timelines, and execution requirements.
• Support service launches, regional expansion, and program rollouts, from preparation through implementation and follow-up.
• Coordinate with Product, Operations, Onboarding, Marketing, Support, Business Development, and other relevant teams to ensure the necessary arrangements, materials, and instructions are ready.
• Brief participating teams on program mechanics, processes, and responsibilities before rollout.
• Track deliverables and deadlines, follow up on commitments, and flag blockers early.
• Identify and help resolve issues during execution, coordinating adjustments with relevant teams and raising decisions when needed.
• Monitor results and feedback after rollout and recommend improvements.

Communications and Materials

• Draft clear announcements, SMS messages, spiels, FAQs, form instructions, and internal guides in English and Filipino/Taglish.
• Translate program mechanics and operational requirements into simple, actionable instructions for drivers, customers, and internal teams.
• Prepare briefs and coordinate with Marketing and Creatives to produce materials for programs and launches.
• Check messaging, dates, eligibility, mechanics, locations, links, and calls to action for accuracy and consistency.
• Coordinate reviews, approvals, revisions, and distribution to ensure materials reach the intended audience on schedule.
• Keep communications and supporting materials aligned when program details change.

Workflows and Process Improvement

• Identify gaps, confusing steps, manual work, and recurring issues that affect program delivery.
• Help improve workflows, handoffs, and coordination between departments.
• Document program mechanics, procedures, and working instructions to support consistent execution.
• Set up or update forms, spreadsheets, and trackers as needed to support implementation and monitoring.
• Maintain organized program records and provide concise updates on progress, outstanding items, and results.

Qualifications

• 3–5 years of experience in strategy, operations, business analysis, program implementation, project coordination, consulting, or a related analytical or generalist role.
• A track record of taking ownership of assigned work and carrying it through to completion with minimal day-to-day supervision.
• Strong analytical and problem-solving skills, with the ability to turn findings into practical recommendations and actions.
• Experience coordinating across departments, managing deliverables, and resolving issues during implementation.
• Clear written and verbal communication, including the ability to draft audience-appropriate materials in English and Filipino/Taglish.
• Ability to translate plans into clear mechanics, workflows, briefs, and instructions.
• Organized and detail-oriented, with the ability to manage changing priorities and follow through on deadlines.
• Working proficiency in Excel and Google Sheets for data analysis, reporting, and tracking. SQL is a plus.
• Comfortable using Google Workspace or similar tools to prepare documents, coordinate work, and maintain records.
• Comfortable speaking directly with drivers, customers, and frontline teams to understand their needs and experiences.
• Resourceful and willing to learn unfamiliar tools, processes, and business areas.
• Comfortable using AI and productivity tools for research, analysis, drafting, and process improvements while verifying outputs.
• Experience supporting launches, onboarding, retention, or other customer or partner programs is preferred.
• Experience in mobility, delivery, fintech, e-commerce, or other on-demand marketplaces is a plus.
• Willing to work onsite at Marcos Highway, Antipolo City.

What We’re Looking For

A versatile generalist who can understand a problem, work through the data and details, and help make the solution happen.

You should be comfortable helping plan an onboarding initiative, coordinating materials for a launch, drafting communications for a retention program, or resolving an unexpected issue during rollout. You know when to move independently, when to clarify requirements, and when to raise a decision to your Manager.

Pay: Php40,000.00 - Php60,000.00 per month

Application Question(s):

• What's your expected monthly basic salary?
• Are you willing to work fully on-site?

Work Location: In person