APPLICATION ANALYST - ONSITE (CLARK, PAMPANGA) at Joii… · Clark…

WorkstreamPH provides offshore staffing solutions that allow our Australian builder clients to maximize their resources and profits by leveraging our talented pool of professionals in the Philippines. Our expertise includes Drafting, Rendering, Estimating, Construction Administration, Loan Processing, IT, and accounting services.

Position Summary

The Application Analyst is a senior member of the IT Applications team, responsible for the support, administration and continuous improvement of CPG's business-critical applications across their full lifecycle. The role extends beyond day-to-day support to take ownership of an assigned application portfolio, lead the resolution of complex incidents and problems and drive enhancements, integrations and automation that improve business performance. The Application Analyst provides technical guidance and mentoring to Application Support Analysts and partners closely with business stakeholders, vendors and the wider IT team to ensure applications are reliable, secure and aligned to business needs.

Key Responsibilities:

• Provide responsive and efficient support for business applications, ensuring minimal disruption to operations.
• Troubleshoot and resolve technical and functional issues related to enterprise applications.
• Collaborate with internal teams and external vendors to enhance application performance and reliability.
• Collaborate with internal teams and external vendors to implement new processes and functionality in line with business requirements.
• Ensure that system upgrades, patches, and configurations are implemented smoothly.
• Maintain accurate documentation, knowledge bases, and user guides.
• Provide technical guidance, mentoring and escalated support to the Application Support Analyst team.
• Deliver training and support to end users, improving system adoption and efficiency.
• Identify opportunities for process automation and continuous improvement.

Qualifications:

• 5+ years in application support, systems analysis or a related role, including senior or lead responsibility for business-critical applications.
• Demonstrated experience owning applications across their lifecycle (support, configuration, enhancement, upgrade and integration).
• Proven experience leading complex incident and problem resolution and coordinating with vendors and technical teams.
• Experience mentoring or providing technical guidance to junior support analysts
• Exposure to application integrations, APIs, data migrations and cloud-based platforms.
• Construction industry or ERP / finance and project systems experience highly desirable.
• Experience with HubSpot or other cloud based CRM highly desirable

Knowledge:

• Strong understanding of ITIL service management principles (incident, problem, change, release and configuration management).
• Solid knowledge of database structures, SQL queries and reporting tools
• Understanding of application security, role-based access control (RBAC) and data privacy / compliance.
• Working knowledge of integrations, APIs, networking, cloud services and IT infrastructure.
• Familiarity with automation tools and techniques to streamline application processes.
• Awareness of AI tools and their responsible application to support and analysis work.

Benefits:

• Day Shift (5-day work week)
• 200k Group Life Insurance Coverage from Day 1
• 200k Critical Illness Benefit from Day 1
• HMO + 1 Free dependent from Day 1
• Government Benefits (SSS, PHILHEALTH, and PAGIBIG)
• 13th-month Pay
• 1 Birthday Leave
• 10 Vacation Leave
• 5 Sick Leave
• Annual Performance Review
• Opportunities for promotion
• Free Parking
• Free Shuttle service (from Maingate)
• Free snacks and coffee
• Free monthly care kit (Sanitizer, Vitamins, Face mask, etc.)

Office Address: 5th Floor, Clark Center 10, Berthaphil Clark Centre Jose Abad Santos Avenue Clark Freeport Zone Clarkfield, 2023 Pampanga

Application Question(s):

• How many years of hands-on experience do you have supporting or administering HubSpot or other cloud-based CRM platforms?

Experience:

• Hubspot or other Cloud based CRM: 5 years (Preferred)

Work Location: In person