MedTech Customer Service Specialist… at Johnson &… · Prague

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: Professional

All Job Posting Locations: Prague, Czechia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

MT Customer Service Specialist — E‑commerce & CMD

Location: Prague, Czech Republic

The MT Customer Service Specialist for E‑commerce & CMD is responsible for ensuring timely, accurate order processing and seamless integration with e‑channels and service providers. This role supports the growth of touchless web platforms, manages order exceptions, maintains integration and product documentation, and provides proactive customer and internal stakeholder support to meet departmental order‑integration and service objectives.

Key responsibilities

• Ensure timely and accurate order processing and dispatch to support next-day delivery targets, while maximizing automated order integration.
• Monitor, analyse, and resolve order and data anomalies, identifying root causes and driving continuous process improvements.
• Maintain and update product catalogues, address books, and supporting documentation to ensure seamless e-channel and service provider integration.
• Collaborate with internal teams and external service providers to optimize order management processes and enhance operational efficiency.
• Support the deployment, adoption, and growth of digital customer platforms by providing user training, onboarding, technical support, and customer relationship management.
• Act as a key point of contact for customer communication solutions, providing guidance to customers, sales teams, franchise partners, and other stakeholders while contributing to annual order integration objectives.

What You'll Bring

• Fluent in English and German; additional language skills are a plus.
• 3-5 years of experience in Customer Service or a related field.
• Strong customer focus with excellent communication and relationship-building skills.
• Experience with Salesforce, SAP/JDE, and Microsoft Office.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Who You Are

• A proactive problem solver who takes ownership and drives results.
• A collaborative team player who works effectively across functions and stakeholders.
• Flexible, adaptable, and committed to continuous improvement.
• Passionate about delivering outstanding customer experiences.

How You'll Make an Impact

• Build strong partnerships with customers, service providers, and key stakeholders.
• Identify process improvement opportunities and help drive operational excellence.
• Contribute to seamless customer experiences through effective collaboration and problem-solving.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

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Required Skills: Customer Service, E-Commerce, German Language

Preferred Skills:

The anticipated base pay range for this position is: Kč452,000.00 - Kč727,950.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.