Paralegal with a talent for customer service… at Jobgether · New…

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Paralegal with a Talent for Customer Service (LegalTech) based in New Zealand.

Join a dynamic LegalTech environment where legal expertise, customer engagement, and technology come together to deliver outstanding client experiences. In this role, you will support customers throughout their journey by combining legal drafting, customer service, and technical assistance. Working closely with a collaborative Customer Success team, you will help ensure clients achieve the best possible outcomes while maintaining high standards of legal accuracy and service quality. This is an excellent opportunity for someone who enjoys solving problems, communicating with clients, and working in a fast-paced SaaS environment. If you are proactive, detail-oriented, and eager to grow within an innovative industry, this role offers meaningful career development and the chance to make a real impact.

Accountabilities

• Draft, review, and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance before final review.
  • Provide exceptional customer support by responding to inquiries, resolving requests, and guiding users through services via email and online communication channels.
  • Assist customers with technical onboarding and account setup, including supporting integrations with source code management platforms and ensuring smooth implementation.
  • Support prospective customers by answering questions about the platform and helping them understand available services from the earliest stages of their journey.
  • Conduct legal research, prepare reports based on customer-provided information, and contribute to maintaining high-quality legal and customer support services.
  • Collaborate with cross-functional teams to improve customer satisfaction, retention, and overall service delivery.

Requirements

    - Previous experience as a Paralegal, in Customer Success, Customer Support, or a similar client-facing role is preferred.
    - Experience drafting and reviewing legal documents with strong attention to detail.
    - Familiarity with LegalTech concepts or an interest in legal technology and SaaS solutions.
    - Excellent written communication skills in English.
    - Strong analytical thinking, organizational abilities, and a proactive approach to problem-solving.
    - Comfortable using modern productivity and collaboration tools such as Google Docs and similar web-based platforms.
    - Ability to manage multiple priorities and adapt quickly in a fast-paced, remote work environment.
    - Experience working with customers from different industries or business sizes is considered an advantage.

Benefits

        - Fully remote position based in Slovenia.
        - Opportunity to work in an innovative and rapidly growing LegalTech environment.
        - Startup culture with strong opportunities for professional growth and career development.
        - Comprehensive onboarding program with dedicated training and ramp-up support.
        - Collaborative, supportive team that values open communication and constructive feedback.
        - Regular team activities and company gatherings to strengthen collaboration.
        - Work alongside passionate, knowledgeable colleagues in an international environment.
        - Opportunity to contribute to innovative legal technology solutions with meaningful customer impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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