Operations Manager at Jobberman in Lagos, Lagos, Nigeria

Summary This role is dedicated to executing the organization's strategic plans and business objectives to drive overall success. The position focuses on identifying expansion opportunities within existing and emerging markets while overseeing the seamless daily functioning of all departments. By securing necessary resources and maintaining operational efficiency, the incumbent ensures the company meets its targets effectively. Responsibilities Execute corporate strategies and business plans to achieve organizational goals. Pinpoint potential growth avenues in both current and prospective market sectors. Oversee daily operational activities across all company departments. Guarantee that all departments function with maximum efficiency. Secure and allocate appropriate resources, including personnel, raw materials, and equipment, to facilitate business activities. Procure and utilize fresh, high-grade raw materials for production processes. Enforce strict adherence to company-approved specifications, quality standards, and measurements for all production inputs. Ensure that only authorized procedures and equipment are utilized within production areas, storage, and inventory zones. Maintain machinery and equipment in optimal working condition through proper handling, maintenance, and scheduled servicing. Engage with clients and external partners in a courteous, respectful, and professional manner, while monitoring staff to uphold these standards. Lead recruitment efforts, including interviews, new hire orientation, and ongoing staff development sessions. Formulate and roll out marketing initiatives designed to acquire new clientele. Cultivate and sustain strong, positive relationships with sales representatives and customers. Oversee the resolution of customer complaints, ensuring root causes are identified and addressed promptly and respectfully. Source vendors capable of providing high-quality raw materials at competitive rates. Liaise with government bodies to ensure full compliance with all federal and state regulations, standards, and necessary certifications. Coordinate operational workflows to maximize productivity and output. Prepare and finalize budgetary plans in a timely manner. Generate and submit daily sales, production, and expense reports to the Chief Executive Officer. Manage financial budgets, create forecasts, and utilize these projections for strategic planning. Monitor staff performance to ensure the delivery of superior customer service. Foster a supportive, positive, and harmonious workplace culture. Supervise employee performance, offering guidance and feedback to enhance operational effectiveness. Represent the company at domestic and international industry exhibitions to boost brand visibility, generate revenue, and increase product awareness. Requirements Proven ability to implement business strategies and manage complex operations. Strong track record in identifying market growth opportunities. Experience in resource management and procurement of high-quality materials. Knowledge of regulatory compliance and government relations. Proficiency in budget preparation, forecasting, and financial reporting. Excellent interpersonal and communication skills for client and staff interactions. Leadership capabilities in hiring, training, and supervising teams. Strategic marketing experience focused on customer acquisition. Commitment to maintaining high standards of quality control and operational efficiency.