Operations Manager at JLL · Taguig

Operations Manager
Location: Taguig, Philippines
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION: OPERATIONS MANAGER (P3)
Job Summary:
We are seeking an experienced and strategic Operations Manager to lead and oversee a diverse team of specialists including Senior Data Analysts, Training Specialists, and Senior Engineering Operations Specialists. The ideal candidate must have hands-on experience with Corrigo, including a comprehensive understanding of its features, functionalities, and best practices for implementation and user adoption.
This role requires a proactive leader who anticipates challenges, identifies opportunities for improvement, and takes initiative without waiting for direction. The successful candidate must demonstrate the ability to work effectively with senior leadership, contributing strategic insights, supporting organizational initiatives, and ensuring seamless communication between operational teams and executive stakeholders.
A proven track record of fostering team morale and psychological safety, navigating ambiguity with confidence, driving operational excellence, and delivering results in a dynamic, client-focused environment is essential.
Key Responsibilities:
Team Leadership and Development:
Lead, mentor, and develop Team Leads and their respective teams across data analytics, training, and engineering operations functions
Provide coaching and career development opportunities to enhance team members' skills and professional growth
Conduct performance evaluations, set clear objectives, and hold team members accountable for delivery
Foster a culture of psychological safety where team members feel empowered to voice concerns, share ideas, and take calculated risks without fear of retribution
Build and sustain high team morale through recognition, transparent communication, and inclusive leadership practices
Recruit, onboard, and retain top talent in collaboration with Senior Operations Lead and HR
Operational Excellence:
Oversee day-to-day operations across data analytics, training delivery, and engineering services to ensure quality, timeliness, and client satisfaction
Establish and monitor Key Performance Indicators (KPIs) for each functional area, driving continuous improvement
Ensure resource allocation and workload distribution are optimized across teams
Implement and refine standard operating procedures (SOPs), playbooks, and best practices
Identify operational risks and develop mitigation strategies
Drive process improvement initiatives to enhance efficiency and effectiveness
Strategic Alignment and Execution:
Translate leadership roadmap and company-wide initiatives into actionable team goals and deliverables
Ensure alignment between team activities and organizational strategic priorities
Represent the team in cross-functional meetings and senior leadership forums
Contribute to long-term planning and resource forecasting
Champion organizational change initiatives and drive adoption within the team
Continuous Improvement and Innovation:
Stay informed of industry trends, emerging technologies, and best practices in data analytics, training, and engineering operations
Encourage innovation and experimentation within the team
Lead initiatives to modernize tools, platforms, and methodologies
Foster a learning culture through knowledge-sharing sessions, training programs, and professional development opportunities
Proactivity and Initiative:
Anticipates challenges and opportunities before they arise
Takes ownership and acts without waiting for direction
Identifies process improvements and efficiency gains independently
Stays ahead of industry trends and brings innovative ideas to the team
Executive Presence and Leadership Collaboration:
Communicates effectively with senior leadership and executives
Builds credibility and trust with stakeholders at all levels
Represents the team professionally in high-level forums
Aligns team activities with leadership vision and strategic priorities
Provides strategic insights and recommendations to inform decision-making
Communication and Influence:
Communicate vision, expectations, and feedback clearly and consistently
Positively influence team behavior and performance through inspirational leadership
Advocate for the team's needs and successes to senior leadership
Facilitate collaboration and knowledge-sharing across teams and departments
Deliver presentations to leadership and clients as needed
Stakeholder Management and Client Engagement:
Serve as an escalation point for complex client issues and internal challenges
Build strong relationships with internal stakeholders, including senior leadership, HR, IT, and commercial teams
Collaborate with account teams to ensure seamless service delivery
Review and approve client deliverables, presentations, and reports prepared by the team
Ensure client satisfaction through proactive communication and solution-oriented approaches
Navigating Ambiguity and Problem-Solving:
Provide guidance and support to the team when faced with unclear requirements, evolving priorities, or unforeseen challenges
Make informed decisions with incomplete information, balancing risk and opportunity
Facilitate problem-solving discussions and empower team members to propose and implement solutions
Adapt quickly to changing business needs and pivot strategies as required
Quality Assurance and Compliance:
Ensure all team outputs meet quality standards and comply with organizational policies and client requirements
Oversee data governance, training program effectiveness, and engineering service delivery standards
Conduct regular audits and reviews to identify areas for improvement
Ensure compliance with data protection regulations, safety protocols, and contractual obligations
Qualifications:
Required:
Bachelor’s degree in business administration, Engineering, Operations Management, or a related field
2-3+ years of progressive experience in operations management, with at least 2-3 years in a people leadership role managing professional-level teams
Proficiency in project management methodologies and tools
Proven experience managing cross-functional teams across data analytics, training, and/or engineering operations
Strong understanding of facilities management, work order management systems, or related industries
Demonstrated ability to lead through ambiguity and complexity
Excellent interpersonal skills
Strong communication and presentation skills
Strong analytical and problem-solving capabilities
Experience with performance management, coaching, and talent development
Ability to influence and inspire teams to achieve high performance
Preferred:
Experience in a client-facing, service delivery environment
Familiarity with platforms such as Corrigo, Power BI, BMS, SharePoint, or similar tools
Knowledge of training development, data analytics, or engineering processes
Certification in leadership, project management (PMP), or operations management (e.g., Six Sigma, Lean)
Experience working in a global or matrixed organization
Experience managing team leads
Core Competencies and Soft Skills
Leadership and People Management
Resilience and Adaptability
Communication and Influence
Strategic Thinking
Collaboration and Teamwork
Problem-Solving and Decision-Making
Results Orientation
What We Offer:
Opportunity to lead a talented, diverse team in a dynamic and growing organization
Exposure to cutting-edge technologies and industry best practices
Career advancement opportunities within JLL
Collaborative and supportive work environment
Commitment to professional development and continuous learning
Reporting Structure:
Career Band: P3 (Professional Level 3 - Manager)
Reports to: Director of Operations / Senior Leadership
Direct Reports: Team Leads (Data Analytics, Training, Engineering Operations)
Indirect Reports: Senior Data Analysts, Training Specialists, Senior Engineering Operations Specialists
Summary:
This Operations Manager (P3) role is critical to the success of our operations and the growth of our people. The ideal candidate will be a servant leader who balances operational excellence with a genuine commitment to team well-being, morale, and development. By providing clarity in ambiguity, fostering psychological safety, and championing the leadership roadmap, this leader will drive both individual and organizational success.
Location:
On-site –Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.