Concierge 3 at JLL in Richmond, VA

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Agent – JLL

What this job involves:

As a Guest Services Agent at JLL, you'll serve as the welcoming face of our client's facility, delivering exceptional first impressions and creating positive experiences for guests, visitors, and employees. In this client-facing role, you'll act as a vital communication hub and problem-solver, managing visitor registration, coordinating building services, and serving as the go-to resource for facility information. You'll work with autonomy and minimal supervision, using sound judgment to anticipate needs and resolve issues efficiently. Reporting to the Regional GSA Program Manager, you'll contribute to a team that values innovation, integrity, and service excellence, while maintaining an organized, professional front desk environment that enhances workplace experiences every day.

What your day-to-day will look like:

• Greet, host, and provide exceptional support for guests, visitors, and employees, creating positive first impressions and anticipating their needs
• Verify identities and manage visitor registration processes, including checking guests in and out, issuing temporary badges, and maintaining accurate access logs
• Serve as the building, campus, and area information center, providing general information, directions, and responding to requests with professionalism
• Organize and maintain lobby and front desk areas to ensure a welcoming, efficient, and professional environment at all times
• Resolve problems associated with building services including janitorial, mailroom, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels
• Coordinate and schedule office and building maintenance activities such as luggage storage, lost and found operations, and umbrella management
• Work collaboratively with facility management and transportation teams, identifying potential risks and escalating issues promptly to prevent disruptions to client operations

Required Qualifications:

• High school diploma or general education degree (GED)
• 2 years of experience in hospitality, soft services, or operations
• Excellent written communication skills
• Strong customer service skills with a client-focused mindset
• Proficient skills in Microsoft Office and Google Suite (Excel, Word, PowerPoint)

Preferred Qualifications:

• Knowledge of the commercial real estate industry
• Experience working in corporate facilities or property management environments

Location: Richmond, VA

Work Shift: Monday – Friday, (rotating schedule between 7:30am – 4:30pm and 9:00am – 6:00pm; shifts may vary daily based on operational needs with 2 weeks advance notice)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

39,374.00 – 39,374.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.