BMS Console Operator at JLL in Mountain View, CA

BMS Console Operator

Location: Mountain View, CA · On-site

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Schedule: Monday to Friday, 6:00am to 2:30pm

The BMS Console Operator serves as the frontline technical monitor and dispatcher for critical Google campus environments. Operating out of the central monitoring center, this role is responsible for continuous real-time surveillance of Building Management Systems (BMS), proactive alarm mitigation, environmental comfort control (HVAC), and initial incident escalation.

By identifying equipment anomalies before they escalate into major disruptions, the BMS Console Operator directly protects campus uptime, enforces energy and operational cost savings, and ensures the team consistently achieves Google’s strict operational KPIs (including alarm reduction, SLA response times, and incident reporting).

Key Responsibilities:

1. Console Surveillance & Alarm Mitigation

• Continuously monitor campus BMS front-ends (HVAC, electrical, leak detection, and environmental controls) across assigned Google facilities.
• Triage, acknowledge, and resolve building alarms in real time; isolate nuisance/repeat alarms to prevent operational alert fatigue.
• Remotely troubleshoot sequence anomalies, setpoint drifts, and program errors before dispatching field staff.

2. Call Center & Customer Service

• Serve as the initial technical contact for facilities service tickets, campus call-center inquiries, and occupant comfort requests (hot/cold calls).

• Adjust temperature setpoints, airflow (VAVs), and scheduling remotely to maintain client comfort while preserving energy efficiency standards.

3. Emergency Response & Incident Escalation

• Act as the coordination bridge during critical equipment failures, power interruptions, leaks, or life-safety events.
• Dispatch on-site Critical Environments (CE) technicians, engineering leads, or emergency vendors according to campus Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
• Draft and distribute accurate, timely Incident Reports (IRs) following established SLA timelines.

4. Operational Excellence & KPI Attainment

• Maintain required day-shift console headcount to ensure uninterrupted coverage and compliance with Google account contractual standards.
• Track operational metrics, alarm closure rates, and dispatch volumes to contribute to quarterly alarm-reduction initiatives.
• Log all shift activity, handovers, and outstanding maintenance tickets to guarantee continuous shift-to-shift alignment.

Qualifications & Requirements:

• Experience: 2–4+ years of hands-on experience in central monitoring, BMS console operations, critical environments, or commercial HVAC controls (data center, tech campus, or hospital experience preferred).
• Technical Knowledge:
  • Demonstrated familiarity with major BMS/DDC platforms (e.g., Johnson Controls Metasys, Siemens Desigo/Apogee, Automated Logic WebCTRL, Schneider EcoStruxure, or Alerton).
  • Solid foundational understanding of commercial mechanical/HVAC systems (chillers, boilers, AHUs, RTUs, CRAC/CRAHs, VAV boxes, pumps).
• Communication & Soft Skills:
  • Strong customer service etiquette for client phone calls, radio dispatches, and ticket handling.
  • Clear technical writing skills for incident summaries and shift handoff logs.
• Problem Solving: Ability to prioritize multiple incoming critical alarms under high-pressure or emergency scenarios.

Key Performance Indicators (KPIs)

• Alarm Response & Triage SLA: Percentage of critical alarms acknowledged and actioned within established time thresholds.
• Nuisance Alarm Reduction: Proactive identification and reporting of systemic or faulty alarm points.
• Incident Reporting Timeliness: Drafting and publishing initial incident notifications within SLA requirements.
• Customer Comfort Satisfaction: Resolution rate for first-contact comfort tickets without unnecessary field dispatches.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

87,360.00 – 87,360.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Mountain View, CA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.