Customer Service Representative at Jjones Enterprises in Tamuning, GU

SUMMARY/OBJECTIVE:

A Customer Service Representative provides effective customer service for all internal and external customers by utilizing excellent communication skills, knowledge of company products, and excellent problem-solving skills. Work with other Customer Service team members to provide an organized and efficient system within the Customer Service Department.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Accurately process customer orders/invoices efficiently and record account information regarding invoices and credits.

2. Provides timely and accurate information to customers regarding order status and knowledge of products.

3. Partners with sales team to meet and exceed service provided to customers.

4. Partners with warehouse operations on delivery matters and accurately account for inventory and availability of products.

5. Ability to identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations.

6. Provides timely feedback to Customer Service Manager regarding customer issues involving orders, credits, and delivery of products

7. Assists Sales Account Representative in analyzing sales trends, new product opportunities and delivery schedules.

8. Completes all duties in a timely manner so that shelves are remain fully stocked and sales and inventory information is provided to maintain continuous flow of products to the store.

9. Provides detailed and accurate inventories of products in back stock, damaged and expired products and recommended orders.

10. Takes the initiative to provide timely information to store representatives and Sales Account Representative.

WORK ENVIRONMENT

While performing the duties of this job, the employee may be exposed to dust or extreme cold/hot conditions. Employees may be required to work in small, confined areas. The noise level in the environment is usually moderate. Employee may be exposed to stressful, sometimes conflicting situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is occasionally required to stand, walk, sit for long hours, use hands, handle objects, reach with hands and arms, climb stairs, balance, stoop, bend, talk, hear, taste, or smell. The employee must occasionally be able to lift and/or move up to 25 lbs. and will be required to climb or be raised to a height of 12 ft. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and ability to adjust focus.

POSITION TYPE:

This is a non-exempt, full-time position and hours of work and days are Monday through Friday 7:00 a.m. to 5:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SKILLS & QUALIFICATIONS:

1. Able to anticipate and understand customer’s needs and provide viable solutions.

2. Thorough when performing work and conscientious about attending to detail.

3. Excellent customer service, interpersonal and communication expertise.

4. High Self-Management displaying a high level of initiative, effort, and commitment towards completing assignments in a timely manner; working with minimal supervision; motivated to achieve and demonstrate responsible behavior.

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent preferred

2. Prior experience in a similar role or related field preferred.