Standard Service Technician at JENOPTIK AG in Auburn Hills, MI

SUMMARY:

The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers.

You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be selfmotivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.

RESPONSIBILITIES (Including but not limited to:)

• Install, program, calibrate, maintain and repair our measuring systems
• Train customers in the operation, programming and maintenance of our measuring systems
• Program and run-off customer specific applications
• Troubleshoot complex electro-mechanical systems
• Perform periodic maintenance & calibrations our measuring systems in customer facilities throughout North America and internationally
• Abide by all company policies and procedures
• Complete daily time tracking and reporting
• Complete daily expense tracking and reporting
• Work to a budget

REQUIREMENTS:

• Ability to work a flexible schedule and adapt to changing work schedules
• Up to 90% travel
• Valid driver’s license and clean driving record provided annually
• Able to obtain a passport
• Critical thinker with strong problem-solving skills
• Team player
• Excellent time-management skills
• Excellent interpersonal and communication skills
• Able to read blueprints and electrical schematics
• Knowledge of geometric tolerances (GD&T)
• Accustomed to using mobile tools and applications
• Strong computer skills in word, excel and outlook
• Understanding of installing software, hardware and drivers on computer systems
• Background in the manufacturing industry - metrology experience a definite advantage
• Strong analytical skills
• Electromechanical aptitude
• U.S. Citizenship or qualified U.S. worker

EDUCATION AND EXPERIENCE:

• High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods, or similar is preferred, college preferred
• 3 – 5 years of industrial/manufacturing experience
• Experience in a customer support role a definite advantage

PHYSICAL REQUIREMENTS:

The physical requirements must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and digs. The employee must occasionally lift and/or move up to 50 pounds.