Specialty Associate - Crossroads Mall at JCPenney in Portage, MI

Summary: JCPenney is a retail company serving customers through department stores and online shopping. The Specialty Associate supports profitable sales growth by applying product knowledge, delivering exceptional customer service, building clientele, meeting sales goals, and assisting with store operations.

Responsibilities:
- Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process
- General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses
- Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance

Required Skills: Product Knowledge, Sales

Benefits: If eligible, medical, dental, and vision benefits, If eligible, term life insurance, If eligible, paid vacation, If eligible, eight paid holidays during the calendar year for associates eligible for paid vacation (MTO), 401(k) with Company match, Associate discount on JCPenney merchandise, All store hourly associates scheduled to work on a designated holiday will receive additional compensation