Home Furnishings 1.0 - Chesterfield Mall at JCPenney in Richmond, VA

Summary: JCPenney is the shopping destination for diverse, working American families. As a Home Furnishings 1.0 associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. Responsibilities: - Greets and assists customers in finding products and delivers exceptional customer service - Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers - Meets or exceeds sales goals and productivity standards - Partners with team members and actively listens to all customer issues - Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise - Maintains sales floor recovery process to ensure a clean and organized store environment - Completes pricing and signing processes in specialty businesses - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance Required Qualifications: - In-depth product knowledge and a passion for service - Ability to greet and assist customers in finding products - Deliver exceptional customer service - Inform customers of key product attributes and care/protection plans - Suggest additional products to customers - Meet or exceed sales goals and productivity standards - Partner with team members and actively listen to all customer issues - Promote FindMore, assist with credit, reward, and gift card programs - Engage customers to support the company's credit application process - Participate in inventory process and all merchandise transfers - Handle return to vendor/warehouse and defective merchandise - Maintain sales floor recovery process to ensure a clean and organized store environment - Complete pricing and signing processes in specialty businesses - Support company shrink and safety initiatives - Consistently meet established performance standards for the role - Solve problems and make smart decisions that drive sales, profit or customer service - Execute work efficiently and effectively - Inspire strong performance in yourself and others - Provide great customer service - Cooperate and build positive, inclusive and respectful relationships - Take accountability for actions and outcomes - Proactively find ways to improve the customer experience - Show confidence and courage to do what's right - Take action with energy and urgency Required Skills: Sales, Inventory Management, Merchandise Pricing, Product Knowledge Benefits: 1% commission •on net sales • •of qualified merchandise., If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays\•, and 401(k) with Company match., All associates are eligible for an associate discount on JCPenney merchandise., For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year., All store hourly associates scheduled to work on a designated holiday will receive additional compensation., For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com