Senior Product Owner at Jacksonhealthcare in Nashville, TN

Senior Product Owner Location: Nashville-Tennessee Overview Kimedics, LLC is one of LocumTenens.com families of companies. Kimedics is building workforce solutions for healthcare staffing to help operations teams and clinicians spend less time on administrative tasks and more time on patient care. With the growing clinician shortage, medical groups have to rely on collaboration with their clinician networks and staffing partner organizations to fill their schedule efficiently - and without the right tool this can get incredibly complicated and expensive fast. We help them organize and optimize their practice staffing and scheduling operations! We have built a full-stack end-to-end solution consisting of roster management, credentialing and document task templates, scheduling apps, pay calculation automation and analytics dashboards that empower healthcare organizations to optimize their schedule and rosters for the best fit and cost optimized schedule. We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Senior Product Owner leads the definition and delivery of product solutions by eliciting business requirements, defining user stories, and providing ongoing clarification necessary to support development teams with estimates, sequencing, and execution. This role ensures that maximum business value is consistently reflected in a well-maintained backlog that reflects prioritization based on the key business drivers. The Senior Product Owner collaborates with stakeholders and external customers to gather and refine requirements, deconstructs them into actionable components and ensures alignment. This position serves as a subject matter expert and informal mentor to other product owners. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Stakeholder Communication & Collaboration – 50% Serves as the liaison between business units and the technology team Take complex business requirements from stakeholders and create detailed diagrams and documentation regarding business needs Fully documents the business needs from both a technical standpoint and a business standpoint Successfully drives the elaboration and construction phases of the product lifecycle in an Agile environment Owns backlog and prioritizes stories for sprints to support projects and product road maps Scopes, plans, and drives working sessions and weekly checkpoints with advisory support staff, and downstream teams Works with technical contacts at both client companies as well as with technology partners to capture complex requirements regarding API integrations Collaborates with cross-functional teams providing input and clarifications on designs for new features (UI designers, solution architecture, development, testing) Builds and maintains effective working relationships across departments Identifies opportunities to enhance or improve processes or products Fully document the business needs from both a technical standpoint and a business standpoint Works with architects to design solution for integrations, based on customer needs Create technical tickets with detailed API requirements for software engineers Collaborate with technical architects to create engineering designs for new features Work with customer technical contacts to present solution, facilitate testing, and to ensure customer success Project Management – 30% Leads the delivery of strategic technology solutions to support the digitization of internal business processes and external customer facing digital solutions Oversees the creation of technical tickets by ensuring that detailed requirements are documented for each project and linked to business requirements, along with collecting all necessary documentation for development needs Defines and validates technical acceptance criteria for complex work tickets Ensures robust documentation of technical details are documented for each project and linked to business requirements Leads the development of workflows, gap analysis, data mapping, and business process design to support scalable enterprise solutions Conducts strategic gap analysis from current to target state business architecture (in case of existing solutions) and manages technical roadmap for the product team Develops and maintains comprehensive product specification documentation to support training, production support, and knowledge transfer Leads the collaboration with cross-functional teams to design, implement, and test solutions User Acceptance Testing (UAT) & Approval – 20% Conducts UAT and leads sprint demos to ensure that the final product meets the “definition of done” Works with the Architect(s) to identify non-functional requirements such as infrastructure needs Triages and prioritizes production defects SECONDARY FUNCTIONS (IF APPLICABLE) Supports the development of training content May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY Communicates with external vendors and service providers as needed QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree in Business Administration, Computer Science, Information Technology or related field 5+ years of experience immersed in the full product lifecycle in an Agile environment Agile related certification desired, preferably SAFe Previous Agile software development experience KNOWLEDGE, SKILLS, AND ABILITIES: Ability to adhere to and exhibit the Company Values at all times Proficient knowledge of Microsoft Excel, Visio, and PowerPoint skills Proficient knowledge of JIRA, Confluence, or similar tools Proficient knowledge of Salesforce or relative CRM Proficient knowledge of document management systems Working knowledge of Microsoft Word, Outlook, and Teams Strong project management, planning, and organizational skills Ability to lead workshops with medium-large groups of diverse participants in-person and virtually Strong analytical, critical thinking, and creative complex-problem-solving skills Familiarity with Agile methodologies Strong customer service mindset Strong attention to detail Ability to build relationships at all levels Strong organizational and time management skills Ability to work independently and collaboratively Strong communication skills - both oral and written Ability to effectively manage multiple competing priorities in a fast-paced environment Ability to work with sensitive information and maintain confidentiality KEY COMPETENCIES REQUIRED Communicates Effectively Customer Focus & Teamwork Decision Making Develops Self Innovative Quality & Results-Oriented Resourceful & Tenacious Technical Skills PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. Speaking, reading, writing, ability to use a telephone and computer Ability to exert up to 10 lbs. of force occasionally Ability to interpret various instructions Ability to deal with a variety of variables under only limited standardization What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid parental leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.