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Técnico(a) de Soporte Sr. at Jabil in Guadalajara
Job Description
Técnico(a) de Soporte Sr.
Location: Guadalajara
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.JOB SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provides input for colleague’s performance appraisals
· Assists Test Engineers when commissioning new test equipment.
· Provides technical assistance to other technicians on the same shift.
· Provides line support to manufacturing for all test processes.
· Ensures “machine down” calls are responded to in a timely manner.
· Liaises with manufacturing to determine repair priorities.
· Ensures adequate spares are available for all allocated equipment.
· Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.
· Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.
· Escalates to Test Engineers any unresolved/ongoing issues.
· Instructs operators on safe/effective use of test equipment.
· Provides daily report of all line issues.
· Provides weekly/quarterly downtime reports for allocated equipment.
· Sources spares from the most cost effective supplier.
· May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Ability to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to operate a personal computer including using a Windows based operating system and related software.
· Advanced PC skills, including training and knowledge of Jabil’s software packages.
· Ability to write simple correspondence. Read and understand visual aid.
· Ability to apply common sense understanding to carry out simple one- or two-step instructions.
· Ability to deal with standardized situations with only occasional or no variables.
· Ability to read and comprehend simple instructions, short correspondence, and memos.
· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.