Position Summary

The Assistant Vice President of Programs & Delivery serves as the Vice President’s operational deputy and Chief of Staff for the Programs & Delivery organization. This role ensures that VP priorities are translated into action, executive decisions are followed through, portfolio risks and commitments are tracked, and cross-functional support moves efficiently across the company.

Primary Mission

Serve as the VP’s Chief of Staff and operational deputy, ensuring execution across the portfolio while driving cross-functional coordination.

Key Responsibilities

VP Execution Support

• Translate VP priorities into clear action plans and coordinated execution.
• Drive follow-through on executive decisions and monitor completion of commitments.
• Track strategic initiatives, milestones, risks, and dependencies.
• Coordinate deliverables for executive meetings and prepare briefing materials and portfolio analyses.
• Ensure the VP has timely, accurate information needed for portfolio-level decisions.

Program & Contract Support

• Partner with Program Managers and Program Directors on staffing challenges and recruitment needs.
• Support coordination around performance concerns and related documentation.
• Assist with contract modifications, surge support requirements, risk-mitigation plans, program startups, and transitions.
• Help resolve execution barriers that cross functional or program boundaries.
• Escalate material financial, contractual, customer, or organizational issues to the VP as appropriate.

Cross-Functional Leadership

• Serve as the primary Programs & Delivery liaison to People Operations, Finance, Contracts & Compliance, Growth, Recruiting, and IT.
• Ensure support requests move efficiently across departments and do not stall between functions.
• Coordinate cross-functional owners, deadlines, and follow-up for delivery-related issues.
• Help clarify priorities when multiple programs compete for shared resources.

Shared Services & Portfolio Projects

• Own or coordinate initiatives that impact multiple contracts, including recruiting campaigns and resource-sharing models.
• Lead quality-improvement initiatives, training programs, SOP development, and lessons-learned efforts.
• Support workforce planning and reporting standardization across the portfolio.
• Drive consistency in operating practices while allowing appropriate flexibility for contract-specific requirements.

Personnel Engagement

• Support Program Directors and Program Managers with coaching and staffing plans.
• Coordinate employee-relations matters with People Operations and appropriate program leadership.
• Support retention efforts, succession planning, and performance documentation.
• Help leaders prepare for difficult performance or staffing conversations and ensure agreed actions are executed.
• The AVP does not own final performance decisions but coordinates and supports their execution.

Operational Governance

• Run portfolio review meetings and ensure the right information is available for decision-making.
• Track portfolio risks, action items, and delivery commitments.
• Maintain executive dashboards and portfolio reporting.
• Follow up on open commitments and ensure responsible owners complete agreed actions.
• Promote consistency across contracts and identify recurring operational issues that require broader solutions.

Qualifications

Required

• Progressive leadership experience in program delivery, operations, PMO, or portfolio management, preferably in government contracting.
• Demonstrated ability to coordinate multiple programs, leaders, and functional stakeholders simultaneously.
• Strong understanding of staffing, recruiting, performance management coordination, risk management, and program transitions.
• Experience preparing executive briefings, dashboards, analyses, and decision-support materials.
• Strong organizational discipline and proven ability to drive follow-through across teams.
• Excellent written, verbal, facilitation, and stakeholder-management skills.
• Sound judgment regarding when to resolve issues directly and when to escalate to executive leadership.

Preferred

• Experience supporting federal healthcare, health and human services, CMS, HHS, or related government programs.
• Experience with portfolio reviews, PMO operations, shared-services initiatives, or cross-functional transformation efforts.
• Experience supporting recruiting campaigns, workforce planning, quality improvement, SOP development, and reporting standardization.

Leadership Characteristics

• Execution oriented - turns priorities and decisions into clear actions and measurable follow-through.
• Highly organized - can manage multiple workstreams without losing visibility into risks or commitments.
• Collaborative - works effectively across Programs & Delivery and corporate shared services.
• Practical and solutions focused - removes barriers and keeps work moving.
• Comfortable operating as a deputy - exercises independent judgment while keeping the VP appropriately informed.

Alignment with J29 Core Values

• Employee Centric - Support leaders and employees with clarity, responsiveness, and appropriate coordination.
• One J29 - Break down silos and make sure shared-service functions and programs work together effectively.
• Mission Inspired - Keep delivery commitments and customer impact at the center of execution.
• Not Bound by Convention - Improve processes, standardize where helpful, and challenge inefficient ways of working.

Measures of Success

• VP priorities and executive decisions are consistently translated into completed actions.
• Portfolio risks, staffing needs, and delivery commitments are visible and actively managed.
• Cross-functional support requests move efficiently and have clear owners and deadlines.
• Portfolio reviews, dashboards, and executive reporting are timely, accurate, and decision useful.
• Program Directors and Program Managers receive effective operational support without unnecessary escalation.
• Improved consistency in SOPs, reporting, training, quality practices, and workforce planning across contracts.