Dynamics 365 Field Service Consultant at Ivy Partners… · Lisboa

Our Mission

Ivy Partners is a Swiss consulting firm that assists businesses with their strategic, technological, and organizational challenges.

We are committed to offering our team members a career that supports their personal and professional development. We help them enhance their skills and provide genuine opportunities for career progression.

As a Dynamics 365 Field Service Consultant at Ivy Partners, you will:

• Provide first-line functional support to Microsoft Dynamics 365 Field Service users, handling incidents, service requests and functional questions.
• Support different business units in the daily use of the solution, including work orders, resource scheduling and the mobile application.
• Run training sessions and provide guidance to end users.
• Drive user adoption of Dynamics 365 Field Service across the organisation and promote best practices.
• Identify and follow up on functional challenges, working closely with the project lead.
• Create and maintain user guides, training materials and knowledge base articles.
• Support functional testing and UAT activities for new releases and enhancements, gathering user feedback and proposing improvements.

About You

You are our ideal candidate if you:

• Have at least 1 year of functional experience with Microsoft Dynamics 365 Field Service, including work orders, scheduling and asset management processes.
• Have experience with ticketing tools such as ServiceNow or Jira. Knowledge of Microsoft Power Platform is considered a plus.
• Have a business-oriented and functional mindset, with a strong focus on user needs rather than technical development.
• Are an excellent communicator, comfortable delivering training sessions and supporting users from different business areas.
• Learn quickly and adapt easily to different business environments.
• Are proactive, with growing autonomy and a problem-solving mindset.
• Are fluent in Portuguese and English.

Why Join Ivy Partners?

Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.