Key Accounts Manager at Ithemba… · Durban

Key purpose:

A position has arisen in our KZN branch for a Key Accounts Manager. The successful applicant will report to the Sales Executive for the company

Duties and responsibilities:

• Day-to-day calling on customers and management of identified key accounts
• Day-to-day management of customer needs through forecast/ demand management
• Managing and co-ordinating all relevant customer accounts
• Completing all documentation relevant to customer accounts and sales transactions
• Interfacing with Production and Planning and Design departments for benefit of Key Accounts
• Implementing and maintaining effective FSSC 22000 and ISO 9001 operating procedures and work instructions
• Developing effective relationships with new and current Key Account Customers
• Monitoring competitor activity proactively and implement effective strategies for countering competitor activity
• Managing small team of wage (line) staff effectively
• Presenting professional price proposals in writing to all customers
• Ensuring all customer requirements and complaints are communicated appropriately and dealt with timeously
• Ensuring that obsolete stock is managed effectively and that obsolescence costs are minimised

Qualifications and experience:

• Have 3 5 years sales experience
• Be in possession of a marketing, sales, or supply chain qualification (Advantageous)
• Have a proven track record in sales/ customer service
• Analytical ability
• Experience in Manufacturing essential
• An understanding of the Plastic / Packaging industry would be advantageous
• Computer Literacy (EXCEL, WORD, POWERPOINT)
• A high need for achievement
• Self-discipline and driven to succeed
• An ability to build relationships quickly and effectively

Must haves:

• Must have drivers license
• Must be able to work independently and have proven sales/customer service track record
• Well-spoken and presented