Professional Services / Digital Transformation

Location

Remote (Global Remote)

Employment Type

Part-Time Contract

Position Summary

ITC Worldwide is seeking an experienced HubSpot Techno-Functional for a primary Architect/Developer role to lead the design, configuration, integration, automation, and optimization of HubSpot solutions for internal operations and client engagements. This role combines business process consulting with technical development expertise to deliver scalable CRM, marketing automation, sales enablement, customer success, and reporting solutions.

The ideal candidate understands both business requirements and technical implementation, serving as a trusted advisor who can translate operational needs into effective HubSpot configurations, workflows, integrations, and custom applications.

Key Responsibilities

Functional Consulting

• Gather and document business requirements from stakeholders.
• Analyze sales, marketing, service, and customer success processes.
• Lead HubSpot solution design workshops.
• Configure Sales Hub, Marketing Hub, Service Hub, Operations Hub, and CMS Hub.
• Design lead lifecycle management, scoring models, segmentation, and nurturing strategies.
• Define CRM architecture, object relationships, pipelines, and governance standards.
• Provide best-practice recommendations for customer acquisition, retention, and engagement.

Technical Development

• Develop and maintain custom HubSpot solutions using:
  • HubSpot APIs
  • Custom Objects
  • Webhooks
  • Private Apps
  • Serverless Functions
  • Custom Workflow Actions
• Build and support bidirectional integrations between HubSpot and:
  • Microsoft Dynamics 365
  • Power Platform
  • Azure Services
  • Salesforce
  • ERP systems
  • Third-party marketing platforms
• Develop automation workflows and business process orchestration.
• Create custom reporting solutions and dashboards.
• Troubleshoot API, integration, workflow, and data synchronization issues.

Data & Analytics

• Design CRM data models and governance frameworks.
• Perform data migration, cleansing, transformation, and deduplication activities.
• Build executive dashboards and KPI reporting.
• Monitor data quality and platform health.
• Develop attribution and campaign performance reporting.

Client Delivery

• Participate in discovery workshops and solution demonstrations.
• Create design documentation and technical specifications.
• Lead solution implementation projects.
• Conduct user training and knowledge transfer sessions.
• Support User Acceptance Testing (UAT).
• Provide post-go-live support and optimization services.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Business, Marketing Technology, or equivalent experience.

Experience

• 3+ years of HubSpot implementation experience.
• 3+ years of CRM solution design and administration.
• Experience implementing HubSpot across multiple business units and teams.
• Experience integrating HubSpot with enterprise applications.
• Experience supporting sales, marketing, and customer service operations.

Technical Skills

• HubSpot CRM Administration
• HubSpot Workflow Automation
• HubSpot Custom Objects
• HubSpot Operations Hub
• HubSpot API Development
• REST APIs
• JavaScript / TypeScript
• Node.js
• HTML/CSS
• SQL fundamentals
• Webhooks and middleware platforms
• Azure Integration Services
• Power Automate
• Power Apps

Functional Skills

• Business process analysis
• Requirements gathering
• Solution architecture
• CRM strategy
• Marketing automation
• Customer journey mapping
• Data governance
• Reporting and analytics

Preferred Qualifications

• HubSpot Certifications:
  • HubSpot CRM Implementation
  • HubSpot Marketing Hub
  • HubSpot Operations Hub
  • HubSpot Reporting
  • HubSpot CMS
• Microsoft Certifications:
  • Power Platform
  • Dynamics 365
  • Azure Fundamentals
  • Azure Integration Services
• Experience with:
  • Dynamics 365 Customer Engagement
  • Microsoft Dataverse
  • Azure Logic Apps
  • Power BI
  • Power apps
  • Apollo.io
  • ZoomInfo
  • LinkedIn Sales Navigator

Success Metrics

• Successful HubSpot implementations delivered on time and budget.
• Increased automation and operational efficiency.
• Improved CRM adoption and user satisfaction.
• Data quality and governance compliance.
• Accurate reporting and executive visibility.
• Client satisfaction and retention.

Core Competencies

• Consultative problem-solving
• Strong communication skills
• Stakeholder management
• Solution architecture
• Technical troubleshooting
• Project execution
• Customer-centric mindset
• Continuous learning

Why Join ITC Worldwide?

At ITC Worldwide, we help organizations accelerate digital transformation through Microsoft, CRM, AI, and cloud technologies. As a HubSpot Techno-Functional Developer, you will work alongside consulting, sales, and delivery teams to create innovative customer engagement solutions that drive measurable business outcomes for clients worldwide.

ITC Worldwide is an equal opportunity employer and values diversity, inclusion, and innovation