BPO Healthcare Representative (Intake) |… at iSTA Solutions · Makati

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process new patient referrals from physicians, hospitals, clinics, and other referral sources.

• Enter and maintain accurate patient demographics, insurance, and physician information.

• Verify insurance eligibility, benefits, and authorization requirements.

• Review referral documents for completeness and accuracy.

• Request missing prescriptions, medical records, physician orders, and other required documents.

• Coordinate with providers, insurance companies, patients, and internal departments to obtain necessary information.

• Maintain accurate patient records in company systems.

• Ensure referrals comply with company, payer, and regulatory requirements.

• Communicate with patients regarding the intake process, additional information needed, and general inquiries.

• At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance)

• Knowledge with Insurance Verification and Authorization

• Ability to multi-task, prioritize, and manage time effectively

• Good verbal and written English skills

• Willing to work onsite in Buendia, Makati

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives