Digital Banking- FOS- MADURAI at ISSL in Madurai, Tamil Nadu, IN

4. Key Responsibilities of FOS Personnel

The selected FOS personnel will be primarily responsible for driving digital banking adoption and customer engagement through the following activities:

a) Customer Onboarding: Drive IndSMART registration among eligible Savings Bank customers, covering both Existing-to-Bank (ETB) and New-to-Bank (NTB) customers, with a target of 50 customer onboardings per FOS per day.

b) Customer Activation: Ensure that every customer onboarded on IndSMART is adequately guided and assisted in completing at least one financial transaction to facilitate digital activation.

c) Promotion of Digital Transactions: Encourage and educate customers to undertake regular financial transactions through IndSMART, UPI and other digital payment channels.

d) Customer Handholding: Provide personalised assistance to customers in downloading, registering, navigating and effectively utilising the various features of the IndSMART application.

e) Lead Conversion: Follow up on pending IndSMART leads systematically and ensure the conversion of eligible customers.

f) Reporting and Monitoring: Submit daily reports covering deployment, customer onboarding, activation and transaction-related performance to the designated Bank officials.

g) Graduation is mandatory

h) Age 20 to 35

Benefits

5. Salary Structure

Experience

Monthly Salary (₹)

Fresher to 1 year

18,400

1 year to 2 years

19,900

2 years and above

22,400