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Senior Product Manager – SaaS Platform… at Iron Mountain · Remote
Skills
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Senior Product Manager – SaaS Platform Architecture & Experience
Travel Requirements: 20% including international
Summary
We are seeking a Senior Product Manager – SaaS Platform Architecture & Experience to lead the evolution of Insight DXP into a world-class, enterprise-grade platform.
This is a "Platform-as-a-Product" role. You are the architect of the internal and external developer experience. You will be responsible for turning complex technical components into a seamless, self-service management console while ensuring the underlying infrastructure is secure, scalable, and high-performance. You bridge the gap between "it works" and "it’s a world-class product," ensuring our partners and vertical teams can build at speed on a bulletproof foundation.
In this role you will be:
Leading the "Self-Service" Strategy: Transforming internal technical tools into an intuitive, no-code Management Console that allows partners and clients to configure their own back-office workflows.
Guarding Platform Integrity: Owning the roadmap for enterprise-grade requirements, including scalability, sub-second latency, and global security compliance (SOC2, HIPAA, GDPR).
Defining the Developer Experience (DX): Overseeing the API strategy, webhooks, and documentation to ensure the platform is highly interoperable with external enterprise systems (ERPs, CRMs).
Driving Platform Velocity: Collaborating with Engineering to build reusable "Lego blocks" that allow our internal Solutions PMs to launch new industry plays (Claims, Loans, etc.) in record time.
Proving Platform Value: Developing internal analytics dashboards that track processing costs, ROI, and system health for executive-level reporting.
What you will need to succeed:
BS required (Engineering or CS preferred); MBA highly desired.
3–5 years of experience as a PM for a global SaaS platform, with a focus on Platform-as-a-Service (PaaS) or infrastructure.
Proven experience with end-to-end product delivery, specifically managing the trade-offs between feature velocity and system hardening.
Demonstrated ability to own a technical roadmap and advocate for infrastructure excellence in a fast-paced environment.
Experience with Developer-centric platforms and a deep understanding of API-first product strategies.