Customer Success Manager, Hospital IT Software at IQVIA · Zug

Customer Success Manager, Hospital IT Software
Location: Basel, Switzerland
Join us on our exciting journey!
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
Customer Success Manager, Hospital IT Software
We help Payers, Providers & Government optimize population health management through the work we do to improve patient outcomes.
IQVIA is seeking a Customer Success Manager to support the adoption, implementation, and growth of our Hospital IT and healthcare software solutions across Switzerland. Acting as the primary customer success lead, you will work closely with healthcare providers, IT stakeholders, delivery teams, and partners to ensure successful deployments, high customer satisfaction, and long-term business growth.
This role combines customer success (50%) and revenue growth/account development (50%), helping customers maximize the value of IQVIA's healthcare technology solutions while identifying opportunities for expansion and renewal.
Responsibilities
Serve as the primary customer contact following contract signature, ensuring customer satisfaction and successful solution adoption.
Build strong relationships with clinical, operational, IT, and executive stakeholders.
Lead customer onboarding, implementation coordination, training, and go-live activities.
Proactively manage risks, escalations, and customer support requirements.
Support renewals and identify opportunities to expand existing customer relationships.
Collaborate with sales teams on presales activities, solution demonstrations, and technical feasibility assessments.
Coordinate with IQVIA global teams, partners, and delivery organizations to ensure successful customer outcomes.
Gather and document customer requirements, ensuring alignment with product and roadmap priorities.
Support healthcare data integration and interoperability initiatives, including HL7, FHIR, APIs, and Hospital Information Systems (HIS).
Monitor customer health, platform usage, adoption metrics, and overall value realization.
Requirements
The role requires a strong understanding of hospital business processes, clinical and operational workflows, and the business logic embedded within Hospital Information Systems (HIS) and related healthcare platforms.
The individual must be able to engage with clinical, operational and IT stakeholders to elicit, document and validate business requirements, and translate them into clear functional and technical specifications for implementation, integration and product teams. The ability to act as a bridge between business users and technical experts is critical.
Experience in customer success, implementation, or consulting within healthcare technology or Health IT.
Knowledge of healthcare interoperability standards, including HL7, FHIR, APIs, and data integration concepts.
Proven ability to build relationships and influence senior stakeholders.
Strong project coordination, problem-solving, and communication skills.
Ability to work independently while collaborating effectively across global and local teams.
German is a must-have, French a strong nice to have
Why Join?
You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
It's an exciting time to join and reimagine what's possible in healthcare.
Moving healthcare forward. Together.
IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Additional Locations: Zug, Switzerland