HRBL, CMO and Future Forward at Intuitive in Sunnyvale, CA

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:
The HR Business Leader (HRBL) is a client facing role that will work closely with Centers of
Expertise (COE) to partner closely with business leaders and employees to provide high-touch,
face to face support on key HR processes. The HRBL will support teams to resolve complex
issues and tasks, not handled by the People Services team because a greater level of care and
support are needed. The HRBL will utilize HR expertise plus geo/BU/ function-specific
knowledge to solve talent-related problems, support leaders with recurring HR programs, and
support special initiatives across the business.
Roles & Responsibilities:
• In collaboration with managers, build a positive employee environment that emphasizes
Intuitive’s culture, core values, and individual and leadership expectations.
• Provide day to day for large groups while providing the right level of support at the right
time.
• Actively partner with People Services team to successfully deliver on cyclical processes
and support business needs.
• Act as a liaison between client groups and the employee relations and people services
teams to escalate cases, identify areas of opportunity, provide constructive feedback
and engage in effective solutioning when challenges arise.
• Service as connection point to COEs to customize solutions and programs, as needed, to
meet business needs.
• Act as project lead for delivery of recurring HR services and core process (e.g., P&C
process, Goal setting).
• Deliver expert coaching and consulting to senior management and employees to drive a
high-performance culture.
• Build manager capability through coaching and facilitation of various training programs
to build capability across client groups/regions.
• Provide guidance and coaching on HR & talent programs: merit, performance review,
performance improvement, talent planning, talent development, succession planning,
etc.
• Ensure delivery of a sustainable, consistent employee experience that is aligned with the
HR strategy and employee value proposition. Escalate feedback to People Services
teams, as needed.
• Understand business requests and strategize on the execution of these solutions with
other HR leaders, as needed, to determine best solution and course of action.
• Continuously monitor performance of HR programs locally and be the voice of business
with COEs providing real-time feedback, when needed. Effectively articulate business
requirements/needs to services and COE teams.
• Participate in various HR projects in recruiting, performance management, playbook
development, programs and policies development and implementation, etc.
• Proactively leverage data and dashboards to assess trends, identify issues, themes and
framing of data driven solutions for client groups supported.

Acts as local “face of HR” for locations with large employee populations providing
feedback and input when necessary and escalating issues, as needed.
• Leverage technology and defined process to deliver services globally.

Qualifications

Qualifications
Skills:
• This position will need to interact and influence all levels of the organization.
• As the voice of the business, this role will need to be able to influence both COE and
People Service leaders.
• Proven ability to build trust and relationships with partners at various levels in the
organization.
• Ability to exercise discretion, sound judgment, objectivity with the highest professional
ethics, and always maintain confidentiality.
• Effective analytical, problem solving, and decision-making skills.
• Data-driven and able to synthesize key insights
• Ability to simplify complex problems to provide clarity in driving resolution.
• Versatile and action-oriented; ability to manage projects from inception through to
closure.
• Must be able to communicate in a clear and concise manner so the message easily
translates across all areas of the organization.
• Ability to create and foster business relationships with leaders and employees across a
range of functions and business groups
• Innovative and creative approach to problem solving.
• Accomplished organizational skills, including the ability to accomplish demanding
timeline objectives.
• Must have the ability to work at strategic, operational, and tactical levels on a global
scale.
• Strong facilitation and presentation skills
• Exceptional communication and interpersonal skills with a proven ability to build trust,
credibility, and strong, productive relationships.
• Excellent organizational and project/program management skills.
• Familiarity and comfort in working in a highly matrixed organization.
• Ability to objectively coach employees and managers through complex, difficult, and
emotional issues.
• High change agility.
Experience, Education, & Training:
• 12+ years of experience in Human Resources in a client-facing role
• 8+ years of experience in an HR and/or COE role – working knowledge required to apply
COE interventions
• 5+ years of experience working in a global and distributed work environment

Experience working in a shared service environment, preferred
• Experience with project management
• Experience with organization transformation and integrations
• Bachelor’s degree in a business or HR-related field desired
• SHRM certification a plus, not required
• Knowledge of labor and compliance related laws based on geography
• Locally relevant language, as required by geography

**Please note, this role requires working onsite in our Sunnyvale, CA office three days per
week.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.