Executive - Complaints at Interwood Mobel in Karachi, Sindh, Pakistan

The Executive Complaints will be responsible for coordinating and monitoring customer complaints to ensure timely rectification and closure. The role involves working closely with Production, QC/QA, SCM, Reposition Store, Customer Service, Sales and Site Teams to facilitate complaint resolution.

Key Responsibilities:

• Coordinate customer complaints with relevant departments and ensure timely resolution.
• Monitor complaint rectification activities from initiation to closure.
• Coordinate required materials for complaint rectification with SCM and Reposition Store.
• Follow up with Production on complaint-related activities and pending requirements.
• Provide technical support during complaint resolution and rectification.
• Monitor complaint status, aging and overdue cases, ensuring timely escalation of critical issues.
• Maintain accurate complaint records, documentation and status updates.
• Coordinate complaint-related communication with customers, site representatives and internal teams.
• Conduct regular follow-ups on pending complaints and monitor resolution progress.
• Prepare complaint performance updates and highlight recurring issues and areas for improvement.

Education: Bachelor's in Engineering, Quality Management, Industrial Management, or a relevant technical field.

Experience: 2–3 years of relevant experience.

Required Skills: Strong coordination and follow-up skills, technical understanding, problem-solving, communication, documentation, reporting and cross-functional collaboration.