Spa Trainer at InterContinental Chiang… at InterContinent… · Thailand

The Spa Trainer (Therapist Supervisor) is responsible for ensuring the highest standards of therapy techniques, service delivery, and guest experience within the Spa & Wellness operations.

This role leads therapist training, maintains consistency in treatment standards, and supervises daily spa operations to ensure every guest receives a refined, personalized, and luxury wellness experience in line with InterContinental brand standards.

Key Responsibilities

Training & Development

• Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge.
• Ensure all therapists are certified and competent in delivering spa treatments to brand standards.
• Conduct regular skill assessments, refresher training, and performance evaluations.
• Train new hires during onboarding and ensure smooth integration into the team.
• Keep updated with global wellness trends and introduce new techniques and treatments.

Operational Supervision

• Supervise daily spa operations and ensure smooth service flow.
• Monitor therapist performance, grooming, and professional conduct.
• Support scheduling, therapist allocation, and treatment room readiness.
• Ensure all treatment protocols are followed consistently.

Guest Experience

• Ensure personalized guest consultations and treatment recommendations.
• Handle guest feedback professionally and take corrective actions when necessary.
• Maintain high service standards that reflect luxury wellness experiences.
• Engage with VIP guests and support special wellness programs or packages.

Quality & Hygiene Standards

• Ensure strict adherence to hygiene, sanitation, and safety standards in all spa areas.
• Monitor cleanliness of treatment rooms, equipment, and spa facilities.
• Ensure proper use, storage, and handling of spa products and tools.

Product & Retail Support

• Train therapists on spa retail products and upselling techniques.
• Support retail sales initiatives and monitor performance.
• Ensure proper inventory handling and product knowledge across the team.

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Key Competencies

• Strong expertise in spa therapies and wellness treatments
• Training and coaching skills
• Leadership and team supervision
• Guest-focused mindset
• Attention to detail and quality standards
• Communication and interpersonal skills

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Qualifications & Experience

• Diploma or certification in Spa Therapy, Wellness, or related field
• Minimum 3–5 years of experience as a Spa Therapist, with at least 1–2 years in a supervisory or training role
• Strong knowledge of massage techniques, body treatments, and wellness practices
• Experience in luxury hotel or resort spa preferred
• Good command of English (Thai required)