Solutions Engineer at Interact in New York

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer.With offices in Manchester, New York, Dubai, Warsaw, and Poland, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

We are looking for a Solutions Engineer, who will work closely with our Sales team and collaborate with Customer Success to deliver exceptional customer experiences from first conversation through to long-term partnership.

This is an exciting opportunity to influence business growth by helping leading brands solve real-world challenges. You'll analyse customer requirements, design tailored solutions, and deliver compelling product demonstrations that clearly communicate value and play a key role in converting prospects into customers.

A little about you...

• 4+ years' experience supporting Sales, Pre-Sales, Solutions Consulting, or Technical Consulting teams within a SaaS environment.
• Proven ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
• Experience leading discovery conversations to understand customer challenges and design impactful solutions.
• Experience presenting and demonstrating technical solutions to a broad range of stakeholders, from IT teams and system administrators through to senior business leaders.
• Hands-on experience supporting cloud-based SaaS platforms, integrations, and enterprise software implementations.
• Experience working with APIs, custom integrations, data migrations, and technical implementation projects.
• Exposure to software development practices, including Agile delivery, testing, release management, and deployment methodologies.
• Experience collaborating with Product, Engineering, Customer Success, and Sales teams to deliver successful customer outcomes.
• Strong understanding of cloud architecture principles, including multi-tenant SaaS environments, scalability, high availability, disaster recovery, and global data residency requirements.
• Knowledge of AWS and/or Azure cloud technologies, networking concepts, infrastructure design, monitoring, security, and compliance best practices.
• Understanding of enterprise architecture and how business systems integrate across complex technology ecosystems.
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, REST APIs, JSON, webhooks, and SDKs.
• Understanding of software design principles, application architecture, coding practices, and technical solution design.
• Knowledge of authentication and identity management technologies, including SAML, SCIM, OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO).
• Familiarity with security and compliance requirements, including GDPR, data protection, encryption, access controls, and governance frameworks.
• Understanding of integration patterns and enterprise platforms, including Microsoft 365, SharePoint, Teams, HRIS/HCM systems, and Business Intelligence solutions.
• Knowledge of migration strategies, deployment approaches, and CI/CD practices, with an appreciation for enterprise change management processes.
• Naturally curious with a genuine passion for technology, innovation, and continuous learning.
• Customer-focused with a strong desire to understand business challenges and deliver value-driven solutions.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Strong analytical and problem-solving abilities, balancing technical requirements with commercial objectives.
• Confident discussing architecture, development, integrations, and security concepts with customers and internal stakeholders.
• Collaborative and team-oriented, with the ability to build strong relationships across Sales, Product, Engineering, and Customer Success functions.
• Organised, self-motivated, and comfortable managing multiple priorities in a fast-paced environment.
• Commercially aware, proactive, and motivated by helping organisations succeed through technology.

About the role...

• Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
• Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
• Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
• Be a product expert (with lots of help from our extensive training materials)
• Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
• Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
• Analyse the sales lifecycle and suggest refinements – asking questions and devising options for improvement
• Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important

Benefits

• 25 Holidays/PTO (with the option to buy and sell additional days)
• 401K contributions after 3 months service
• Company healthcare plans or 3rd party reimbursement
• Voluntary Dental, Vision and Life Cover
• Flexible Saving Account
• Employee Discount and Reward Program
• Reimbursement for use of personal mobile phone