Bilingual Janitorial Account Manager at Integrity… · Gaithersb…

SUMMARY

The Account Manager is responsible for the overall management and performance of assigned accounts and facilities. This position oversees staffing, scheduling, quality assurance, safety compliance, customer satisfaction, and operational execution.

The Account Manager serves as the primary point of contact for assigned customers and is responsible for ensuring all services are delivered in accordance with company standards, safety requirements, and client expectations. The Account Manager provides leadership and direction to supervisors and frontline personnel while maintaining a strong customer-focused approach.

The overall goal of this position is to develop and maintain a high-performing operation that consistently achieves quality, safety, customer service, and financial objectives.

RESPONSIBILITIES

• Ensure all contracted services are performed properly, on time, safely, and within budget.
• Serve as the primary point of contact for assigned customers and company leadership.
• Plan, schedule, and coordinate all operational activities for assigned accounts.
• Prepare work schedules and supervise work assignments for supervisors and employees.
• Conduct routine inspections and quality assurance reviews.
• Develop and implement corrective action plans when performance deficiencies are identified.
• Recruit, hire, train, coach, and evaluate supervisors and frontline personnel.
• Administer site safety programs and ensure compliance with applicable safety regulations and company policies.
• Conduct safety meetings, training sessions, accident investigations, and follow-up corrective actions.
• Order, manage, and maintain cleaning supplies, equipment, and inventories.
• Ensure proper use, storage, and accountability of tools, equipment, and company property.
• Manage labor budgets, operating expenses, and productivity goals.
• Prepare and maintain operational, quality, safety, and personnel documentation.
• Monitor staffing levels to ensure service requirements are consistently met.
• Respond promptly to customer concerns and service requests.
• Coordinate emergency response and service recovery efforts as needed.
• Enforce company policies, procedures, attendance standards, and dress code requirements.
• Maintain positive and professional relationships with customers, tenants, employees, and stakeholders.
• Complete all work in a professional manner consistent with industry standards and safety requirements.
• Perform other duties as assigned.

MINIMUM JOB REQUIREMENTSEducation

• High School Diploma or GED required.
• Bachelor's Degree in Business Administration, Facilities Management, Operations Management, or a related field preferred.

Experience

• Minimum five (5) years of experience directing janitorial, custodial, environmental services, or facility operations in a managerial capacity.
• Minimum five (5) years of experience managing large-scale janitorial or facility operations within a facility exceeding 1,000,000 square feet or a facility of comparable operational complexity.
• Demonstrated experience leading supervisors, team leaders, and frontline personnel in a multi-shift environment.
• Experience managing quality assurance programs, staffing plans, employee performance, customer relationships, and operational budgets.
• Proven experience in recruiting, hiring, training, scheduling, employee development, and operational oversight.
• Experience managing large commercial, healthcare, educational, industrial, transportation, government, or other complex facilities preferred.

Knowledge, Skills & Abilities

• Strong knowledge of OSHA regulations, occupational safety standards, and safe work practices applicable to janitorial and custodial operations.
• Experience developing and implementing safety programs and training initiatives.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent customer service and relationship management abilities.
• Ability to manage multiple priorities while maintaining high service standards.
• Ability to read, write, speak, and understand English fluently.
• Proficiency with Microsoft Office Suite, scheduling systems, timekeeping systems, and operational reporting tools.

Additional Requirements

• Must successfully pass all required background checks and security screenings.
• Must possess a valid driver's license.
• Must have reliable transportation.
• Must be willing to work evenings, weekends, holidays, and emergency situations as business needs require.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience leading large-scale janitorial or facility management operations.
• Experience managing unionized workforces.
• OSHA 30-Hour Certification or equivalent safety certification.
• Bilingual candidates with proficiency in English and Spanish are strongly encouraged to apply.