Operations Manager- Chad at Inkomoko in N'Djamena, N'Djamena, Chad

Operations Manager- Chad

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East and Central Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa.

Inkomoko has 650+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
  
  

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

Reporting to the Managing Director, with a very close working relationship with the Regional Operations Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission.

Operational Strategy & Risk Mitigation

• Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country
• Contribute to the development and implementation of operational growth plans
• Identify and address operational challenges and opportunities to enhance performance
• Ensure compliance with organizational policies, local regulations, and international standards.
• Identify potential risks and develop mitigation strategies to safeguard the organization’s clients, team, assets, and reputation.

Administration Management:

• Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting
• Oversee the build of new facilities for Inkomoko’s growing operations, including site procurement, contractor management, design, etc.
• Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit
• Implement and maintain administrative systems to improve efficiency and support strategic objectives.

Procurement:

• Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services
• Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies.
• Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing

Staff Supervision and Development:

• Supervise Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards.

• Lead, mentor, and develop Admin & Procurement Officers and other support staff
• Conduct regular performance evaluations and provide Radical Candor feedback
• Identify training needs and opportunities for staff development to enhance skills
• Hold regular meetings with all admin staff to ensure team cohesiveness

Budget and Financial Management:

• Manage operational budgets in collaboration with the finance department and managing director
• Monitor expenditures and ensure adherence to budgetary constraints.
• Prepare and present regular reports on operational performance, budget utilization, and cost-saving initiatives.

Requirements

WHO WE ARE LOOKING FOR:

Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards.

Qualifications Include:

• A true customer-service mindset to support employees for effective delivery of Inkomoko’s program work
• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 7 years of experience in operations management, preferably within a social enterprise or similar environment.
• Proven experience in managing multi-site operations and supervising diverse teams.
• Excellent leadership, highly communicative, with strong interpersonal skills. One East African language preferred.
• Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies
• Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office
• Socially responsible operational experiences are strongly preferred, including processes which favor small-businesses, women and refugee-run businesses, and green business.

Benefits

WHAT YOU’LL GET:

This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:

• Competitive salary, and potential Goal-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team of colleagues across the region
• Ability to make a significant social impact to your community
• Health insurance, staff savings, parental leave, sabbatical, and more benefits.

HOW TO APPLY

If you’re excited about this role and have skills to match, please submit your CV through the application portal.

Tell us about what you’ll bring to this growing company.

APPLICATION DEADLINE: Open until the position is filled. Apply now.

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.