Healthcare Virtual Assistant at Infotech… · Ortigas

Infotech Houston Health & IT Inc. is looking for a Healthcare Virtual Assistant (HVA) to join our team and support our US-based healthcare clients.

This is a FULL-TIME, ON-SITE position based in Pasig City.

Important: On-Site Requirement

Please apply only if you are 100% comfortable working on-site.

• This position requires regular reporting to our office.
• Hybrid or remote work is not available for this role.
• There will be no arrangement to transition to remote or hybrid work later on.
• Applicants who are not fully committed to the on-site setup are encouraged not to apply.

Job Responsibilities

• Provide administrative and clinical support to US-based healthcare practices.
• Handle patient calls, messages, scheduling, and follow-ups as needed.
• Assist with insurance verification and other healthcare administrative tasks.
• Manage patient information accurately while maintaining confidentiality.
• Perform data entry and update patient records in the EHR.
• Coordinate with healthcare providers, patients, and internal teams.
• Follow client-specific workflows, protocols, and instructions.
• Perform other administrative tasks related to healthcare operations.

Qualifications

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Medical Assistant, or similar healthcare role is preferred.
• Experience working with an EHR/*_EMR_ system* is required or strongly preferred.
• eClinicalWorks (ECW) experience is a plus.
• Experience with scheduling, patient communication, insurance verification, prior authorization, or other healthcare administrative tasks is an advantage.
• Good English communication skills, both written and verbal.
• Strong attention to detail and ability to handle confidential patient information.
• Comfortable working with US-based healthcare clients and following US healthcare workflows.
• Able to work independently and as part of a team.
• Must be willing and able to work 100% on-site in Pasig City.

Work Setup

Work Arrangement: Full-Time, On-Site
Location: One San Miguel Avenue, Pasig City
Client: US-based Healthcare Practice

Before You Apply

Please make sure you are fully comfortable with the following:

• Reporting to the office every workday
• Working in a full-time on-site setup
• No hybrid or remote arrangement
• No future transition to remote/hybrid work
• Working with US-based healthcare clients

If you are specifically looking for a remote or hybrid position, please do not apply for this role.

Pay: Php20,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Paid training

Application Question(s):

• Are you willing to work 100% on-site in Pasig City?
• Are you comfortable with a permanent on-site arrangement, with no option to transition to hybrid or remote work in the future?
• Do you have experience with patient scheduling, insurance verification, prior authorization, or handling patient calls?
• What is your expected monthly salary? PHP

Experience:

• EHR systems: 1 year (Required)
• ECW: 1 year (Preferred)

Work Location: In person