Criminal Field Researcher at InformData in Jonesboro, GA

Summary: InformData is seeking a Criminal Field Researcher who will play a crucial role in ensuring the safety and security of clients by researching public records. The role involves validating the identity of individuals and contributing to reliable background checks to maintain community trust and safety.

Responsibilities:
- Build and maintain positive working relationships with court personnel and members of the public
- Perform research using public records indexes to retrieve relevant information
- Accurately enter results into proprietary systems, marking them as 'clear' (no information found) or recording information found in the court's primary index according to client instructions
- Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData
- Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments
- Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments
- Serve as a back-up for other Field Researchers within the designated area as needed
- Adhere to InformData’s Quality and Turnaround Time (TAT) standards
- Report any quality concerns or trending issues to the Supervisor promptly
- Support the ordering and completion of court copy requests
- Conduct searches in surrounding areas or through online research when assigned

Required Qualifications:
- Possess a High School diploma or equivalent
- Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint
- Type at a minimum speed of 35 words per minute
- Thrive in a collaborative team environment
- Demonstrate excellent written, verbal, and presentation communication skills
- Exhibit strong attention to detail and accuracy
- Have daily access to reliable transportation, a computer, and high-speed internet
- Successfully complete all required introductory training
- Be available to work during normal courthouse hours and willing to work overtime with prior notice
- Excel at multi-tasking, time management, and maintaining detail-oriented processes
- Must pass a comprehensive background check

Required Skills: Public records research, Background screening processes, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Typing (35 WPM)