Senior Sales Executive at Informa in Hanoi, Hà Nội, Vietnam

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

This role is based in Diamond Flower Tower Office

Senior Sales Executive is the key point of contact between Informa Markets in Vietnam and its clients: answering queries, offering advice and introducing exhibition services. Senior Sales executive will be responsible for driving sales, developing new business opportunities, managing customer accounts and meeting revenue targets. They will also collaborate with internal teams to develop sales strategies and provide excellent customer service. This position is to work at Informa Markets in Vietnam under Infrastructure & Utilities portfolio.

1. Sales Management & Target Achievement

• Manage domestic and international sales activities in Vietnam to meet regional and project targets
• Responsible for meeting local sales targets & rebooking onsite
• Identify clients' needs, maintain relationships (mostly with senior positions), and increase revenue with existing clients
• Handle day-to-day client requirements and ensure high-quality customer service

2. Business Development & Market Expansion

• Search and evaluate new prospects, pipelines, build up exhibitor database, and conduct market research
• Develop relationships with potential clients to expand customer network and company's market share in local industry
• Research market trends and expand customer base for exhibitor promotion for current trade shows and new launches

3. Industry Relations & Brand Development

• Maintain strong relationships with relevant Embassies and Associations
• Develop brand awareness and industry-specific knowledge, including competitor events
• Keep up to date and analyze competitors' activities

4. Customer Support & Documentation

• Provide customer support for exhibitors and sales agents
• Assist with pre- and post-show documentation
• Support review of Exhibitor Manual Forms and assist customers in completing required forms

5. Cross-Functional Coordination

• Closely coordinate with offices worldwide within network in managing exhibitions, overseas sales teams, and agents for prospects and customer services
• Collaborate with Marketing Department on promotional activities and exhibitor promotion campaigns
• Coordinate with Operations Department on all operational matters
• Work with Finance team to ensure timely and accurate invoicing

6. Reporting & Analysis

• Analyze show success and prepare comprehensive reports
• Monitor after-sales services and customer satisfaction
• Compile and analyze sales figures for regional sales reports

7. Management Support

• Directly report to and assist Line Manager in various sales matters and strategic initiatives

8. Other Duties

• Support other tasks & customer service activities as assigned by Line Manager

Qualifications

• Proven experience in Sales, Business development and Customer management.
• Experience in B2B Event Sales and lead generation
• Experience in Water, Energy or Construction sectors is a plus
• Knowledge and Background from Renewable Energy, Power and Industrial Engineering sectors are preferred
• Strong command of English and strong presentation skill
• Strong negotiation and communication skills
• Able to work under high pressure
• Target oriented and teamwork

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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